Reviews for Frank's Pizza & Trattoria in Bound Brook, NJ
There is a reason a local pizza shop can't get above a 4... Horrible customer service! Make sure you order your pizza 2 days in... advance if you want to eat at a decent hour with your family!! Owner/mngt didn't have the order in the oven after over 90mindelay and multiple phone calls with them saying 10min away. Read more
I'd give them ZERO if I can. 90min for the order which never arrived! Owner/manager picked up the phone spent 10 seconds on the... phone and decided he doesn't care to calm the situation down and hung up the phone and canceled the order which my bet was nevereven cooking! My wife called the first time and was told 10min away. 1 hour later I call and get the horrible service! COMMONDECENCY... LET A CLIENT KNOW THE REALITY! Read more
Stopped here to grab lunch. We got it to go, it was a little warm in there. Clean, friendly staff, quick service. Good pizza.
We ordered 2 pizzas, an antipasto salad, chicken tenders, and 2 subs. We get our food and notice the cheesesteak is missing so I... call explain what I'm missing get put on hold for a decent amount of time for some guy to get on the phone and says they forgotto put it in the bag. I say no problem can someone deliver it to me? he states they didn't deliver it grub hub did. My responsewell grub hub didn't forget to put it in the bag you guys did. He then explains he doesn't have a driver and can't spare anassociate to deliver 1 sub 10min away. Doesn't offer the return, I needed to ask for that and then was rude with his response.Poor customer service. Fast forward I eat my sub and as pictured below this is what is suppose to be a turkey and cheesesub....where's the turkey? Read more
I used to love this place. Finally ordered tonight after 3 months when they messed up badddd our order and the owner was nasty.... Tonight the chicken was raw. I got a salad paid for extra dressing got charged no extra dressing. Lasagna was puke nasty. We'redone with this place. Must be a new owner. And we don't complain but don't make a chicken brusseta salad with raw chicken and nolettuce and no cheese Read more
It’s my third time here and guess what.... EVERYTIME is the charm. Solid very friendly staff, solid food, clean tables, well... lit clean dining room, clean silverware, clean bathrooms, the air isn’t heavy with oil or grease, the temperature inside iscomfortable the service is quick and sincere AND THE FOOD TASTES GREAT! Well done guys! Read more
They have very good pizza. Plus I like the coupons on the box that when you collect 10, you get a free cheese pie. AND on... Wednesdays, cheese pie are $9.54 (I'm pretty sure) including tax. It's something like that. A lot better than $13-17. Theyemployees are also friendly and well mannered like you'd expect and hope of any establishment. I've only have had their pizzathough. Read more
Waited and waited and waited for my order. Called and it hadn’t even left yet. The excuse: we got busy. Well you lost my... business tonight and forever moving forward. Such a shame. Call Rocco’s, Panatieri’s, or Lombardi instead folks. Read more