Reviews for Wendy's in Brandon, FL
This particular wendys is very unorganized, and unprofessional, and dirty, staff members walking around not in uniform, garbage... all over the floor. I stood at the front counter for 10 minutes untill someone decided to greet me, and all the young lady saidwas "hold on". This store is in need of a make over. I did not see a manager there, if there is one, they need to be morediligent on making sure customers are being served in a timely manner at the front counter . Read more
It ia basic fast food. Can that ever be a 5? This location has been on a long slow spiral downward with its service and staff.... There is a clear lack of concern over customer service levels and a notable disdain for anyone bothering to interrupt their dayby ordering. The crew can be witnessed clearly playing, laughing and joking together while drive thru line wraps through the parking lot and people enter the dining area then leave in frustration. This location has rhe worst service out of any locationive ever encountered i do consider that fast food service in general ia poor but this place is the worat of the worst. Thereare wendys all over pass this one for the next if at all possible. Read more
This is one of the better Wendy's I've been to. They prepare the food well and get orders right. My last order looked... picturesque. They could be a little faster on the drive through but it's not too bad. Nice place overall. Read more
Employees playing and talking instead of working. Waited 10 minutes for my food (which ended up cold) while 5 employees stood in... one area touching each other and laughing... Manager saw I was visibly upset and proceeded to play with employees. Read more
I waited for over 20 minutes in the drive through line only to get to the order station and saw a hand written sign saying cash... only. I didn?t have any cash on me so the person taking the order told me to drive around. THERE?S NO PLACE TO DRIVE AROUND!!!I had to wait another 4 minutes to get to the window. I tried to tell the girl that it would be more helpful if they posted asign at the beginning of the drive through line. She refused to even open the window and speak with me. I saw a supervisor ina gray shirt and she sat there talking to two other employees but refused to acknowledge me. I waited and waited but they nevereven opened the window. I understand things happen and I?m not upset about them taking cash only, I just think they could havehandled the situation better. Inconveniencing your customers and then rudely ignoring them is not a good business practice. Read more
They messed up my whole order and I meal literally everything was wrong and I was missing chilli. I called them and they said... the owner would refund me the meal but I have yet to see a dime back from that. I'd love to change my review if they would makeit right. Read more
I won't lie walking in i was worried because they were getting slammed in the drive through and dining room. The self... order machines were down inside. But Melvin came in strong and took orders efficiently and quickly. Within minutes the team hadmy order ready. Not to mention that my double was perfect. Commercial worthy! Great experience and glad to have this locationas my neighborhood Wendy's! Great job y'all. Read more
My husband and I went to get something quick to eat. He ordered himself 2 sandwiches and me a 4 for $4 (sandwich, nuggets, fries... and drink). The lady didn't give us a total, or repeat the order, didn't even greet us actually. My husband gave a 20 and shegave change (no receipt) and he checked the bag- only 2 sandwiches. So he said we ordered 3 sandwiches... She said I didn't hearyou and closed the window without anything. We were so confused. A man came to the window and basically yelled at us saying shedidn't charge us for the other sandwich and wanted to look at the sandwiches we got.... Which is weird. He almost wanted totrade a sandwich out for the one that was missing and we said no, we are missing 1 sandwich. He yelled at us that we need to payfor the extra sandwich. I'm fine with paying for it, but the staff was just extremely rude and aggressive about a mistake thatthey made. Won't be heading there again. Read more