Reviews for McDonald's in Brea, CA
It's a McDonald's so the drive thru line can be long during peak hours. They have the dual lane system which can be annoying and... the second lane is closed half the time. But other than that it's fast food, service is good, and it's a McDonald's. Read more
Ordered online for curbside pickup. We get there and curbside is not available had to get in the drive-thru which was... fine...only 5 cars in line. we waited for over 30 minutes to get to the speaker and No one answers we had to say something tomake sure they knew they had a car at the speaker and he just says hold on and we proceed to wait possibly another 5 minutes forhim to tell us our order never went through and they are having issues and are only taking cash. Horrible customer service???? He could have atleast compensated us for wasting our time right but no. Just screw over the customer right! Read more
I?ve worked in customer retail myself & I?ve never experience this type of customer service. Lol You can tell they didn?t wanna... give the ?customer experience? by saying ?cash only? so we went to get cash & they still denied all of the McDonald?s coupons bcall of a sudden their system was updating yet there was someone telling the drive thru person ?cash only & no coupons? in theirears. So annoying lol Read more
I waited in the drive-through line for over 25 minutes late in the evening and when I got to the order sign I was told they are... only taking cash. Myself and numerous other cars he did not have cash we?re stuck in a line for over 45 minutes with no way out.This is unacceptable and a sign stating they only take cash must be put up. Read more
Went out of my way to try to get some food on my commute back from work andits closed. Restaurant claims to have 24 hr drive... thru... not true. Read more
7/24 @ 11:55pm, they earned a 5th star from me tonight. I didn't have to wait long in their busy drive-thru. I ordered: -Spicy... Mc Chk -filet-o-fish -berry cream pie -med Dr. Pepper It was all perfect. All of it. The temperature, the taste, thefeel. Like, you know when sometimes (many) ff restaurants will give you food that you know has been sitting? Just sodisappointing when that happens. Not 2nite bebe Literally felt like Cinderella did right before midnight.Euphoric. .......might get a totally different crew on the day side.....who knows. Really just depends on the team at the storeand who's managing it. Thanks for tonight guys. _____________________ They're getting so good at courtesy and order accuracy.Also had to get my Mario Kart Happy Meal toy. Read more
Literally the worst customer experience I?ve ever had I waited an hour in drive thru because it was Christmas and I finally get... to the window and the girl is rushing so she just shoved the soda into my hands and knocks it over spilling onto my bag of foodso I ask for napkins and explain why I need them she immediately says ? that?s not my fault? and turns away from me. I haveworked in food service before and I would never treat a customer like this the soda is literally a dollar and she couldn?t evenbother to give me the time. Read more
Had witnesses the worst display from a member of a Manager. My order was placed incorrectly the young lady was on the spectrum.... She pointed it out to the Manager Kmar. Kmar took my order back to the kitchen and brought it back incorrectly. I asked for arefund the young lady apologized when Kmar started yelling at her at the front counter. I tired to intervene when Kmar told meto mind my business. Wow what a Bully Read more