Reviews for Jersey Mike's Subs in Brookfield, WI

Always love their subs and this location had a very clean bathroom when we went around lunchtime in November 2022. Always a... good sign! Read more

I asked for the names of all 3 people working to be put on my receipt because I was greeted with a smile from Desiree, Tucker &... Nick when I approached the order area. From there, a great professional customer service experience with some joking around plusthe sandwich I ordered was delicious ???? Read more

Why would the employee?s close the restaurant down 45 minutes earlier than expected. I paid for my order on door dash for a pick... up and the staff closed to restaurant down at 8:15pm. Read more

I believe his name was, Shelton? However he was such a pleasure! He made my Philly cheesesteak to PERFECTION! I WILL BE BACK! I... recommend you ask for him if you're getting a Philly! Read more

Came in to pickup an order yesterday and ended up waiting 30-40 mins for my order, so did 7 other people. But walk-ins that... we?re ordering then and there were immediately serviced and given their food. Offered drinks for the wait, then never gave usdrinks for the wait. I understand they were busy but you can?t just serve customers walking in and then leave your people whoordered that long ago still waiting. They only made one of our subs right away that was a hot sub. By the time I got my 2nd submy 1st one was completely cold and not the greatest tasting. I?m not sure what was happening but that was BEYOND disorganized. Read more

The food is very good. If you want veggies on a hot sandwich you have to tell them when you order or you'll be out of luck. The... during my recent visit the staff wasn't the friendliest, they seemed well staffed so it may have been a bad day for them. Read more

Abysmal customer service. I can't eat subs often because of a gluten allergy, but I love the club at Jersey Mike's so I made the... 30 minute drive to treat myself. With no line or anybody in the store, I walked up to the counter and asked if they have glutenfree bread options. The employee visibly did not want to work. Every question she asked made me feel like an idiot with herdemeanor. The kicker is that she was talking under her breath the whole time being very rude. It shouldn't feel like pullingteeth to get my favorite sandwich, but she was terrible. Management should look for a replacement, because it is VERY clear shedoes not want to provide any fraction of customer service. Next time, I'll drive even further. Never returning to this location. Read more

I've been coming here since it first opened years ago and unfortunately like other restaurants that go through multiple... ownership changes this location has gone downhill and fallen hard. I was in a few days ago and the terrible attitudes andhygiene practices of the staff were the final straw. I don't think anyone ever taught them common courtesy. They are charging apremium for their product and the higher prices should come with better service than what they are providing. Thankfully I wasthe only one in line and it only took a few minutes to get my sandwich, but what I witnessed as I sat and ate it was disgusting:gloves were not changed after handling money, itching a forehead, or picking up a knife that had fallen to the floor (thankfullythey didn't use the knife again, at least not while I was there). Luckily I was only a few bites in so I could throw it away,such a waste. You really need to train your staff better and find people with better attitudes. Read more