Reviews for Casey's in Brooklyn, IA
Me and my brother ordered $60 worth of food yesterday. 2 pizzas, cheese sticks, wings and shareable brownie bites. One pizza was... completely messed up, the wings were flavorless with wrong sauces. We ordered ranch, got garlic parmesan. They called to saythey didn't have to pizza toppings he wanted and fixed that. Didn't bother saying they didn't have the brownie bites. We got 1cup marinara sauce and a 2nd cup with a literal squirt for a family size cheese stick. When we called and complained, theywanted to be jerks and argue. We're really disappointed in this location. Especially since we had a distance to drive, and hadto do it twice and still didn't get what we paid for. Read more
SANDRA - I called trying to replace a certain type of gift card. I told Sandra on the phone that I was looking for a white... Casey's gift card. At first she told me that they had it, so I said "great you have the white one?" Then she told me no. I wasconfused so I asked her again, then she stated it was store policy that she couldn't tell me on the phone. I explained to herthat I did not live nearby and that if she could get me to anyone else or her manager. I was pleading a little bit with her. Shethen said to me "go ahead and cry" I then asked her to give me to the manager and she said Nope and hung up. I then drove tothe store to talk to the manager. I spoke to the manager and to Sandra. When Sandra was asked by the manager if she had said "Goahead and cry" Sandra said yup so matter of fact. I then told Sandra she can't talk to me like that on the phone, and then shesaid she thought I was a scammer. I said I asked you to give me to someone else and you told me to cry and Sandra gave meseveral backhanded apologies. Saying stuff like "I'm so sorry but you were acting hysterical", "you kind of acted like ascammer" Every time I tried to talk, Sandra spoke over me. She would say "Yeah you were doing this that's why I said that" I'min disbelief. No one apologized to me. The manager barely acknowledged it. Sandra started talking about me in front the themanager when I was trying to explain to her that I was upset by her words. I'm disgusted by this Casey's. Do better. Read more
Night shift people are very rude. Went to order 4 pizzas asked for the order to be read back to make sure that the everything... was correct. I got told that they didn't have time for this. I asked for a manager and they don't have one on night shift. Theydidn't have time again to go over the order so ended up canceling. I understand it gets busy I have worked at a Casey's but Ialways made sure my customers were cared for and got what they needed. I NEVER EVER told a customer I was to busy. It only takesa couple seconds to read it back. Read more
Amazing customer service! That?s just the tip of the iceberg! There food is outstanding! No matter if you grab from the Warner... or cooler case everything is tasty! Ordering for pickup, you can never go wrong. I drive out of my way to take my business here! Read more
O stars. When they have pepperoni pizza at lunch, the darn card reader doesn't work. Never have can Pepsi stocked and a person... only has so many minutes for break. I will stop going there altogether. Waste of time and energy. Casey's in generalis a no go for me anymore. Very much lost their customers service. and this customer Read more
I've stopped at this gas station a few times on a long drive. I've never had bad pizza/burgers, the gas pumps always seemed to... work ok, and the people working there seemed like they didn't hate their jobs. I'd give this a solid 3. Nothing memorable,that's a good and bad thing. Solid choice for a quick snack and some gas. Read more
Have had numerous issues with the food in the warmer, for the past couple of months things were ending up highly underdone. Ive... had to throw the cheese potato bites in the oven every time i bought an order. I got food poisoning off a sausage egg and cheesebiscuit sandwich. Recently things have been getting better cooked but now things arent getting labeled. I absolutely dont likeCanadian bacon. There was only 2 slices of pizza in the warmer. Both looked old but i was hungry so I took one. They werentlabeled so i thought it was cheese and ended up being canadian bacon. I do enjoy Casey's food but too many issues anymore. Read more
It's bad enough that they don't open till 6 send most of the people that like to stop and get food on the way to work start at 6... or earlier. On top of that I walk in the store at 6:15 and every warmer is empty, as well as half of the cooler. They hadn'teven tried making anything. Read more