Reviews for On The Border Mexican Grill & Cantina - Burleson in Burleson, TX

Well all honesty it had taken an hour and 22 minutes before my son and myself received our order which as far as I'm concerned... is way too long. I must say that management at the time he was very polite professional very courteous Way beyond how he shouldhave been and made up for the service that was given to us by our food being late. Other than that everything was fine. Read more

We had a great experience tonight. Zak was our waiter and he did a fabulous job. The customer service was wonderful. Treasure is... the new manager and you could see and feel a positive difference in the restaurant. The food was hot and fresh and the drinkswere icy cold! We will be back! Read more

My husband and I love On the Border! We try to go a few times a month. This past Saturday (8-13-22) we came in around 4:00 and... we had the BEST service we have had in a long time. Zac was amazing, we never had to ask for refills or remind him to bringthings. He did an excellent job. Read more

My family and I went to this OTB last night. We normally order online and pick it to go but we decided to go eat there this... time. We regret it. The floors were So dirty and needed to be swept badly. The tables around us were dirty as well. All of thewait staff just kept walking past the tables without looking at them. Towards the end of the night, one person came to clean atable, moved to the next table and left the spray bottle and towel on it and just left. Never came back. Another person came andwas trying to sweep but was doing it really fast that it wasn?t good enough. We can just imagine how the kitchen floor looked.We were so ready to go after being there 5 minutes. Our waiter was nice and did a good job. He?s the reason we stayed but wereally didn?t like the way the environment looked. Not sure if they had a manager there. It couldn?t have been the way thatplace looked. We definitely won?t be going back. Honestly, we should?ve just stuck with ordering online. Read more

There for 20 minutes with no greeting. Sat at the bar, but first had to clean our own table and still no one greeted us. The... only person who even helped us was a busser that we had to ask for menus. We decided to leave and once again nothing was said.Very well managed establishment. Maybe you should take the time to train your staff on great customer service and people wouldcome back. Lost customers! Read more

Let me start by saying that the restaurant was not busy and did not appear to be under staffed at the time. It took too long for... our food to arrive. Both my boys selected steak fajitas and the meat came out inedible. When they told me, I tried and couldn'tbreak one of the pieces using both hands yet alone trying to bite or chew it. The tortillas were tough like paperboard and stucktogether. Had them replaced with chicken fajitas that ended up being fine I'd a bit bland. The rest of the food for the wife andmyself was passable but boring. Drinks ran dry and we're not refilled. Slow getting the check, not that I was in a hurry to payfor that food. I only eat here sometimes when getting tires done next door and the last time I thought it was at least averagebut no longer. Guess I will go to the next restaurant down the road in the future. Read more

Red haired young lady at the to go counter is extremely rude. This is our third encounter with her with the same service. After... we waited at the unattended to go counter for way too long, someone finally asked if we?d been helped. The person then went togo get the to go attendant (lady referenced above) it was another 5 minutes before she arrived. No greeting, stone faced,slammed food in counter and said have a good night in annoyed tone. Super disappointing. Update- 5/4/2022- different person atthe to-go counter this time, but was disappointed to see that my meal was a few dollars more for over less than half of thechicken breast size. I understand inflation, but my 6 year old wouldn?t even have been satisfied by the size of the chickenbreast. Read more

On The Border offers a wonderful atmosphere but, in my opinion, that's about it. The food is on the same playing field as Taco... Bell. I only went because my buddy likes it. I'm going to have to decline next time. My stomach can't take it ???? Read more