Reviews for Buffalo Wild Wings in Burlington, MA
Oh how the great have fallen. This was my first time here since about 2019. Here's how things stand now: boneless chicken... "wings" are each about the size of a cherry tomato. I almost laughed when they brought them out to us. Mostly crusty breadingand dripping in sauce - very little actual chicken. Fries are dry, tough, and flavorless. There were about 3 servers and onehostess during prime time Friday night - long wait times both to be seated and to be served. Prepare for disappointment if yougo here. Plenty of TVs, though, if you're trying to catch the game. Hopefully it can distract you from the service and food. Read more
Wish I could give it 0 stars. Took my bf here for the first time today 9-10-22 and we waited a good 10 minutes before we even... got greeted. When we did they said they had to check with the kitchen to see if we can be seated and the place was empty. Wewent to The Chateau and had a much better time. Do better BWW! Read more
Great wings, but it takes a long time to be seated and get the food. The Hawaiian wings are my favorite! They have the choice... between dry and sauce, the sauce is the best. Read more
It was surprisingly calm for a bww! They messed up our order but they were upfront about it and made amends quickly. Wings were... good as always. Tried the Mac and cheese for the first time and that was good as well. Clean place and friendly staff. Read more
When they get it right, this restaurant can be great, however, they’ve been plagued with problems recently. I’ve been a long... time customer and have taken my entire family here on several occasions, usually for take out. Whenever you call to order(because the app and website NEVER work), be prepared to call 15 times in a row before someone answers. The phone only rings for1 minute before it auto-hangs up on you, forcing you to call again. One night I called 15 times (not an exaggeration) beforesomeone answered. Then when you go to pick up the food, be prepared to wait in the lobby for another 10 minutes before someoneeven acknowledges your presence. It seems like this restaurant is poorly run and seems very short staffed. You could go on aTuesday night where it’s dead and get the same experience. Several times leaving the restaurant, our order has been wrong(despite them ‘checking off’ that each item was present and accounted for), so we’ve had to physically check everythingbefore leaving the restaurant. There was this extremely friendly and helpful cashier that I believe became a manager that was soprofessional and caring, however, when she’s not there, the experience is lackluster and no one seems to care. I get it’s achain restaurant but they need to fix the app, fix the website, and answer the damn phone when customers call. My dad has swornthem off and has vowed to not return. If their mango habanero wings weren’t so good, I’d probably do the same. Read more
Love it here usually never disappoints, but today got a take out order, ordered pretzel bites. The cheese they gave me was... clearly old, don’t know how they didn’t see that when pooring it into the container. It was watery curdled and smelled godawful. Hope they didn’t feed this to anyone else and I’m glad I noticed before biting into it. Read more
Absolute disappointment. I can't begin to understand how a place like this stays in business. I've ran businesses my whole life,... either as an owner or most recent an AGM and this location is clearly lacking good management. I'd like to rate the food, but wewere never even sat down to order. Family of 4, we walked in at 9:10pm, sign on door read, temporary hours, closing at 10. Westood at the host desk while staff walked by and 1 even put menus back in the side slot only to be told by a server I stopped at9:15 that " due to being under staffed, they were closed and no longer seating". My response was, your sign says 10 and it's 45minutes from now, we've been waiting 5 minutes, there's barely anyone in here and you really can't sit us?.. "no, sorry". My onekid was disappointed, but what can you do if a place doesn't want your business you go somewhere that does, so we ended up nextdoor at the Yard House, right next door, and they were packed. You can read my review about that completely differentexperience. Read more
Horrendous. All the recent 1 star reviews are spot on accurate. This place has fallen hard and fast from what it once was. A... bad experience all around. Long wait times to get seated and to get served food even though the place was a ghost town. Wingswere not tossed in sauce but just lightly poured on. Chicken had a gooey texture and both my friend and I couldn't finish ourfood because we felt sick. There were crayon scribbles all over the booth and no attempt to clean it. The place is in disarrayand is very clearly on the short track to failure. Either new management needs to whip this place into shape or it won'tlast. A real shame since I've been coming here for years and it's been good in the past but after tonight I will not bereturning to this location ever again. Read more