Reviews for Marble Slab Creamery in Burnaby, BC

Good things first - the service was good. She was attentive and friendly. Now the bad. The location is filled with flies and... fruit flies. It's infested with them and they're all over the seats, walls, tools and food. Something really needs to be doneimmediately!!! Read more

Extremely stale ice cream cone ruining the taste of the entire ice cream from the very beginning ! Some of the toppings are also... very stale like the brownie, nuts. Stay away or just go with fresh fruit ice cream. Also the attendants don?t wear gloves andthis does require a lot of mixing. I noticed them putting a band aid on the finger and continuing to make ice cream. Morestrange things. One attendant weighed ice cream as per size chosen and the other just slammed it. Also too little staff and twopeople just jamming it with such a huge huge queue. Felt bad for them Read more

With one spoon of this ice cream, I tasted nothing but artificial flavour from coffee and mango.. I haven't had this bad ice... cream for a long time. very poor quality. at least I tried.. I should've gotten Hagandaz coffee ice cream as I usually dowhenever I have a craving for ice cream. Read more

Worst CUSTOMER SERVICE EVER. There are more better places for ice creams. Asian girl was behaving very rude to us(when me and my... wife asked for nutrition facts). She literally bang on the scoop and walked into back of house. Read more

Super disappointed! I was in the area after grabbing dinner and thought I would grab some ice cream. We live in Vancouver, about... 30 minutes away! We got home to realize the "Chocolate Swiss" was some sour ice cream.. and by the picture, you can tell the icecream has been sitting for a while as it has frost bite. We were told we can bring it back to either refund or get an extra tubof ice cream so we did the next day but the cashier told us she couldnt refund us neither did we get an extra free tub. We havebeen customers for years ! Purchasing birthday cakes.. this is super disappointing! Wasting my time and gas to drive back andforth when we are not even close by! Read more

Customer service amazing, it was my first time and the attendant was very patient and explained all to me. Delicious, specially... because you can add any top that you want. Loved! Read more

We got the banana split but they realized last minute they had no banana in the store. Kudos to the gal who did the 9.9 dash to... the save-ons next door to get the bananas, but by the time we received the final product, the ice cream was half melted. Otherwise everything else was great Read more

When we crave ice cream, we always come here. No long line-ups. The service is fast and the staff always offers suggestions. If... we can't make up our mind, we go for the traditional banana split. Read more