Reviews for Popeyes Louisiana Kitchen in Carpentersville, IL

This place is a dump. Bathroom is dirty. Vents in the dining area are rusted. Food was room temperature and looked like the last... scraps from the bottom of a box. Drink machine was broken. Seriously - it's that bad. Read more

Girl taking our order had an attitude! Employee's young kids were there while they worked and were loud and running around. Not... enjoyable meal! Read more

Worst experience ever!! Sierra ? drive thru was very rude and didn?t care about her job. She said she can get a new one. While... yelling at me because I repeated my order for her. This Friday night will be the last coming to this place. They just don?tcare. Stay away Read more

I have never received my complete order out of the 3 times I've gone. Most recently I was missing a large side, went back to... get it and was only given a medium after being told they were "out of large containers" even though I paid for the large. Greatchicken, but the staff really gives the impression they don't want to be there, and would rather that you're not there either. I hope they find a way to improve that. Read more

Thieves !!! Ordered 5 spicy legs a Cajun fries and mashed potatoes. Paid $14.14. Got home no mashed potatoes. Called them... explained the issue then hung up on me. Called second time they didn't even talk to me. Unprofessional people . I am not after$2.99 the price of the potatoes but still expected at least an answer .... I will never go back to that place and I will contactthe headquarters about this franchisees ! Read more

So I went at 8:30 PM tonight and when I tell you my chicken was crispy and fresh, my biscuit wasn't dry and my Mac and cheese... was cheesy hunny...I live in Crystal lake but this my new spot! Thank you ladies!!!! Read more

Order number 14 @ 9:02 on September 21 I specifically asked for no breast and order a 12 piece I received 9 piece of chicken... and they were not spicy. Also received 6 Breast. I called and when got home and they took the phone off the hook. Will becalling in the morning to get my money back or order remade that is uncalled for also waited 10 minutes for cold chicken. Read more

Placed a dine in order on the app. Arrived 20 min early thinking I would have wait and everything was bagged and already sitting... there for who knows how long. The food was all cold, dry, and nasty. The biscuits were doughy and undercooked, the Mac andcheese seemed days old, and the chicken was dry and cold. Never coming back to this location. Read more