Reviews for Baskin-Robbins in Catonsville, MD
Must be new management. Have been patron to this location over 20 years. Recent changes have caused service, product to suffer.... Ordered medium original cappuccino blast approx $7.00. After leaving store realized Server, did not know the recipe. Acceptedprep, walked out to car. When tasted, cappuccino coffee not present. I did see prep; ice cream; milk; ice but no coffee. Wentback in, asked if coffee was in mix, preparer asked if I could taste coffee? Even with jomoca flavored ice cream, consistencywas watery, not typical smoothie texture. Offered me regular $1.50 coffee; would not taste, test or look at blast; nor to prepanother. Didn't offer to return money or products equal $7.00 cost of blast. Even coffee was weak and flavorless. Read more
Horrible horrible customer service. Lady was so rude. Yelled at my husband and I for adding toppings. I will never go this... establishment again. And I encourage others to not patronize a business with such lousy customer service. Read more
After a long day of hard work and studying all I wanted was ice cream. Guess what? It was 10:48 and the doors were locked, I... could have cried right there but no guess I will have to give my money to a competitor. A life long B&R fan was disappointedtonight. Do better. Read more
Showed up at 10:50 pm on a Thursday. Store says open until 11:00 PM. Knocked on door and lady just shook her head and ignored me... LOL. Read more
if i could give 0 stars i would. we went at 10:40 on a thursday night and the doors were locked. we tried to call and it went... straight to voicemail. when we knocked on the door the woman looked at us and shrugged. she also had a minor in the back andthey both looked at us like we were crazy when the hours online AND on the door said open until 11pm. my sister is pregnant andwas craving a milkshake and this was the only place that was ?open? at this time. i had to console a 34 week pregnant woman foran hour about them being closed and our treatment by the employee and the 11 year old in the back. absolutely disgusting and iwill never be returning. Read more
Always a great selection of tasty treats. In our neighborhood they are often the only ice cream shop that has business hours... that makes them available for an evening treat. Read more
Amazing place to watch the sunset over Arbutus! Mad I haven?t checked this place out sooner. Lots of options, wish there were... some homemade flavors but with all the choices everyone is bound to be happy with a trip to the Ice Cream Cottage , I highlyrecommend Baskin-Robbins . Read more
What kind of ice cream places tell you to order online then tell you they don't sell sundaes today and get snarky about it.... Never going back. Read more