Reviews for Carvel in Central Islip, NY
People are always nice here idk I haven?t experienced anyone particularly rude but I?m not here for friends, I?m here for ice... cream ? always good but please ? whoever the manager is ? please let them know that sundae dashers go candy->ice cream-> candy-> ice cream -> candy and then whip cream ? just saying Read more
My brother grew up in Central Islip, since 1974. As a matter of fact, Bravo used to be King Kullen. Well my brother moved to... Texas. He is a contractor. So he is doing contract work in New York. He went to Carvel, located in Motor Parkway and ordered alarge banana milkshake. The lady made the milkshake and he paid over $8. He tasted it and told her this taste like vanilla, notbanana. She gave him a banana and walked him out the door. Their customer service is the worst! Read more
As of late Carvel's devotion to customer satisfaction has plummeted. I went to Carvel to get my family ice cream for dessert, ... I was met with pure denial for a positive customer experience. The banana barge always came with all the ice cream being softserve, they did not want to honor my request for just that. They had the nerve to tell me no. Am I not the customer? Give mewhat I want, not what you want to sell me. After finally getting my soft serve they were so Stingy with all the toppings.leftstuff off. This franchise needs to back to the way it was. If the customer is willing to pay to get what they want then theyshould honor my request. I think I'll be going to Baskin Robins for my next ice cream fix. Read more
Walked in. Wasn?t even acknowledged. The girl appeared to be cleaning the sink. I asked my husband if she possibly didn?t hear... us walk in. (Maybe hearing impaired?) At that moment she looked up and she had a phone to her ear! She looked at me, didn?tacknowledge me and continued with her phone conversation! After another full minute, we walked out. I think we only stayed thatlong because we were shocked. Current time 8 pm on Thursday 1/23. Edit at 8:20 - Go to the one on Veterans Highway instead! Herenow and they are delightful!! Read more
I used to love coming here, I say ?used to? because I will no longer be getting my ice cream or ice cream cakes here. I ordered... 2 sheet cakes for my children?s birthday, I watched the server write down the names and she assured me that they would becorrect. I tried to get some guidance on color scheme but all she said was ?I don?t know, it?s up to you? I let it go. Today Iwent to pick up the cakes and she just went and bagged them without showing them to me while the other server rang me up, I wentto my car and saw them walk away laughing, I got home and put the cakes in the freezer for later on when I saw my son?s cake hada mistake, his name was misspelled .....I went back and the gentleman that rang me up basically told me there was no way to fixit and sent me off with a ?sorry about that? I normally wouldn?t complain but I ordered the cake well in advance and I got thereafter the pick up time. I wasn?t nasty and I was hoping that they would at least have the courtesy of showing me the mistakebefore I paid for it. They even had my phone number so this was avoidable, they could have called me to let me know. I?m verydisappointed because my son noticed it.... I hate to put this review because I really did enjoy it. I?ve been going there formany years. Read more
Ordered 2 large ice cream sundaes for my son & me and there wasn't even enough ice creamin the cup to go around the edges and it... didn't go to thetop. Plus - the hot fudge was COLD and clumpy like the machine wasn't even turned on. What a turnoff. Read more
Worst carvel I've ever been to. One of the women has attempted to overcharge us several times on items and we refuse to go... back. Charging 8 dollars for a ice cream cone with no toppings is unvelievable! Also charged $5 for a side of black cherrytopping just because I forgot to ask for it ON the ice cream. Refused to put the topping on the ice cream instead. Neveragain. Read more
Awful. On national ice cream day, when their sign on the store says "buy one, get one free soft serve ice cream cup or come" I... was told it doesn't apply on cups, per owner. Read more