Reviews for Geppetto's Pizza & Ribs in Cleveland, OH
Everything is tasty and well made - the ribs are outstanding. Staff is friendly and helpful.
Love the ladies that work here! Love the ribs, pizza is great! Keep up the great work, don?t lose your sass, because it?s what... keeps the ribs tasting good! Read more
Placed an order online and was never given a pickup time. 1 hour later i go to pick it up, and was told itd be another 45... minutes. The lady at the front acted like i was inconveniencing her and i have never been made to feel so terrible just forasking if my order was ready. I come back an hour later and was rudely told it would be another half hour. I come back again andwas told the same again in the nastiest manner. Having worked in customer service before- i was so caught off guard and leftspeachless at how she acted towards me. I then came back home and tried calling. Was left on hold for 20 minutes. My wife triescalling as well and finally gets through- we asked to cancel our order because at this point its been 2+ hours. This experiencewas over a month ago and i have STILL not gotten my money back. This place just took my money, spoke down to me, and then neverrefunded my money. I can not explain how aweful it is. Read more
Great food and great workers. I've been going to this particular location for a long time and still has me coming back.
I order a pizza from here last night 8:43pm I was told it would take a hour to come it didn?t get delivered until the last... delivery, It was burnt and way too overcooked I called back to complain no answer and even caught the delivery driver outsidewho yelled at me and said it wasn?t his problem he just delivers horrible service and pizza Read more
Worst experience! I worked in the food industries for years and never would I treat people the way I was treated. I brought back... a salad (supposed to be a chicken salad) that at first sight had no chicken, with receipt, and had an employee (Holly) arguewith me accusing me of taking the chicken off! Like I really wanted to drive back up for some free chicken or something. Sheargued for almost 3 mins and instead of trying to make customers happy and want to return, she argued asking where I put thechicken! NEVER WILL I EVER GO BACK! Go argue with someone else and hope your employee doesn't cause more people to feel thesame. Stay in the back if you don't have good customer service! Read more
Been coming to this location two the three times a week since i moved into the area , love the pizzas but what made me post this... review today is about how i ordered a special request chicken parm but as a sandwich on garlic bread . Let me tell you me it wasthe best chicken parm sandwich ive ever had . I highly reccommend asking for chicken parm this way to try at least once forsomething different but familiar and tasty . Read more
Ladies who worked Friday night dec.2nd were great to make sure customer service and care went into the killer calzone they... whipped up for me. Was a big boy calzone, too! Will be back. Read more