Reviews for Chipotle Mexican Grill in Columbia, MD

Ive been going here for years, and have never experienced this in my life. It seems a lot of the old staff is gone, and the new... people are beyond rude and unprofessional. The second person of the assembly line was awful! We thought the first one had anattitude, but the second employee had her beat! She was upset because we requested the lettuce be changed out. There was a bigbin of old brown lettuce clearly going bad. It looked they rinsed it water and kept telling us all of the lettuce look likethat. We finally had to tell them we worked for the health dept, show our badge, and politely request for a different batch. Shebrought a new one out that looked WAY BETTER! Next thing I know, she started THROWING and SLAMMING our food on the counter. Itwas insane ???? People behind us agreed the lettuce was OLD and looked ROTTEN. Please do something about the quality of food andcustomer service. Also, it's so rude to start speaking another language because we asked for something else. Wow. Read more

AVOID! Placed an online order for pickup at 6:50p on a Thursday, app said ready by 7p... 8:15, still didn't get my order. Had to... leave and call corporate to get my refund. 30+ people waiting for to-go orders from at least 7-8p, most never got theirs, orwaited over an hour. A consistent stream of 20+ people in the walk-in line, all got served, but very slowly. No manager presentto address the crowd, no attempts by staff to resolve the problem. Despite their years of online ordering experience, Chipotlestill has no real-time monitoring or time-stamping to accurately reflect when an order is ready, and stores still don't have theability to shut off or limit to-go orders when over-loaded. Their kitchens simply can't handle the volume. This is not fair tothe employees or the customers trying to get timely meals. There are two other fresh burrito/bowl style spots nearby, I'dsuggest trying one of those first, especially during lunch or dinner. Oh, and as usual, had I received my meal, they were out ofguac. Read more

DO YOURSELF A FAVOR AND AVOID THIS CHIPOTLE! I found a hard bone chicken piece in my bowl (two pictures down below) and the... chips were slightly burnt w barely any salt. The bowl wasn?t tasty at all and I feel like I wasted my money on people who don?tknow how to cook and prepare food? will be going to a different location next time!!!!! Read more

This location isn?t as good as it used to be. The funny thing is any time I go to a Chipotle in Baltimore the food and... cleanliness is better, you?d think it would be the opposite. I just think the overall problem is the management, when you havegood management you have good employees that care, when you have poor management or a person who?s in over their heads it willshow. The fact the food production is a problem along with the sanitation is why I believe that it?s ultimately the one incharge, they know what?s going on and they either don?t care or don?t adequately understand how fix it. Read more

I order a chicken bowl for pick up and they give me shredded beef, how you mix up shredded beef for chicken and you already... messed it up and there is no meat, lettuce or cheese. Every time I go to this chipotle there is always a mistake with my orderand I?m on my lunch break to get back to the office and my order is incorrect. Can they read at this restaurant. I will never goback to this restaurant and then you can never reach anyone in the phone very poor customer service. If I could give a zero Iwould. And I also asked for white rice and this sure isn?t white rice pay attention. Read more

I ordered on doordash around an hour before close and after waiting nearly 30 minutes for my food , two store employees(a... teenage boy and a young girl) stated they ?didn?t have it?. The store address was read out loud and confirmed by him and yet hestill stated there was no order when there was CLEARLY a bag sitting there. They took my food for themselves assuming it was notgoing to be picked up and lied about it. If you?re that hungry, ORDER/MAKE your own. I?ve worked in restaurants for years andusually if food is left over, we WAIT to make absolute sure no one is going to claim it. That is absolutely absurd andridiculous!! Management, tell your team to DO BETTER!!!!! I hate that Google even gives the opportunity for one star. IT SHOULDBE ZERO!! Please do not order from this store location! Read more

Ordered a barbacoa quesadilla (picture attached). What they gave me did not look like a quesadilla. Part of me was... understanding. I thought, "Hey, it's take out! They can't make everything look like it's on a television commercial!" Anotherpart of me, some would say the "Karen" in me, is outraged that they tried to pass this lump of meat in a stale tortilla off as aquesadilla. I hope by posting this picture the management sees how awful they're presenting food and actually does something tocorrect it, or at least deters others from having the same poor experience I had. I wish I could say that everything other thanthis was great, but they finessed me for $2.50 by not giving me the chips and salsa I ordered. I'm sure they make a killing byshorting people chips and salsa on takeout orders. People that just won't come back because they only have a 30 minute lunchbreak, or otherwise would have to go out of their way to come back and complain, which is sad, and criminal. Bottom line,everyone should please consider any and every other option around before coming to this miserable excuse for a restaurant. Read more

I?ve ordered online 3 times to get this skimp of A bowl. Why even pay 14-15 dollars for this half and half. You guys maybe woke... and support these woke stuff but I know for sure you don?t support your customers with your product. I used to rave how chipotleis better than qudoba but now I?m switching to your competitor. It?s literally 6 big bites. ( I just finished eating that snackthat almost costed $20 guess what not the slightest bit full.) Read more