Reviews for Insomnia Cookies in Columbia, SC
The lines: horrible The store: understaffed The staff: slow and unconcerned The cookies: ok depending on the day Went to the... store at about 6pm and a woman yelled at us from across the store she wasn?t accepting ?no more orders?, no sorry no explanationwill report her because that was uncalled for! Just go to the baked bear across the street at least they are pleasant and knowhow to move a line faster Read more
The cookies were good, cashier was great. The other workers was rude and only express the promotions to a "particular" group of... people. I thought maybe I was off, but I saw him skip over another group of people that looked like me. He told those behindthem about the specials. IMO focus more on customer service. Read more
Usually not a fan of cookie places but this place was amazing. A woman with blonde hair was very friendly and nice the whole... time. Just for the service alone is enough for me to come back. Oh, the cookies were good too Read more
We arrived at 10:50 and were told it was going to be a 15 min wait because they were low on cookies; fine, no big deal. But the... cashier was rude about the entire process. It is now 11:16 and they have given everyone ahead of us their cookies while we arestill waiting on 3 choc chunk and 3 snickerdoodle? nothing crazy. There were 6 people back in the kitchen who were runningaround looking like they had NO idea what was going on. All I?m going to say is? Crumbl would never be this chaotic andunorganized. Read more
Definitely not worth it! We ordered 50 cookies and received the text at 940pm the order was ready Picked up at 941 ( because we... had been waiting)the cookies were cold and hard. The employee had a nasty attitude it really doesn?t make sense to have to dealwith rude people and get nasty food. I highly suggest going online and buying David?s Cookies or Sams club less money and norudeness to deal with. Read more
There was nothing special about the cookies. I tried the oatmeal raisin, double chocolate mint, and snickerdoodle... I really... liked the double chocolate mint. We ordered delivery but the status never updated. After waiting for some time, it still statedthe order was being prepared. We called and were informed the cookies had been delivered. Someone placed the cookies on theground outside and didn't think to knock or ring the doorbell. Read more
My only complaint is they were too expensive. I feel like I paid for part of the electric bill for 6 cookies tote warmed when I... could do that on my own at home. I would come back if I am really craving that double chocolate chunk because it really was lifechanging.. The place was clean, the staff looked like they hated their jobs, and the ice cream wasn't amazing. I would try thisplace at least once though. Read more
Looking at the photos I thought why not instead of baking my own dozen freshly baked cookies at home to later receive a order... that I made from this place the price of 3 dozen fresh cookies I could have made at home but again I thought why not... Iordered from uber eats so when my cookies arrived which were ahead of time they weren't warm the were all really hard and cold 2tasted like chocolate chip vegan cookies they weren't sweet and they had a very strong after taste of wheat grain it was verydisturbing, disappointing, and disgusting. But for different experience you would have to physically go to this business andverbally tell someone to bake your cookies fresh not from a hotbox please and thank you your experience maybe excellent but whoknows. Read more