Reviews for Chipotle Mexican Grill in Dallas, TX
Waited over 20 minutes after pickup time. Burritos were thrown together and saturated with too much sauce ????. The manager was... putting her belly/shirt in people food as she was making it. She was leaning over the food stretching to get topping putting herbelly right in the ???? Read more
Absolutely the worst chipotle I?ve ever been to. Every time I go my online (app) order takes several times as long as just... walking in and ordering. Tonight I got home and had to microwave my bowl because their chicken was cold. Read more
I ordered 2 bowls and a burrito. I asked that I get mild salsa on the side of one bowl and the spicy salsa on the side of the... other bowl. I then got to the counter and asked for a large chips and salsa. Got home only had the one side of salsa. Called the store and the manager was very rude about it. It only salsa but If I like salsa and pay for it, I expect to get it. I alsoexpected the manager to say hey ma'am I am so sorry we can fix that, but instead he was rude and said I forgot to ask. I spent$60 in that store and drove all the way home to not have my salsa to eat with my meal. It is a problem. Whoever David is I wanthim to know that he does not need to be rude. I will wait for a response here from the manager to see if this can be resolved. Read more
BAD! The black girl making my bowl was rude and gave me very small portions at the end my bowl didn't even look full like... always. They also didn't have anything, not even lettuce. The cashier was not friendly at all. Go to another chipotle this oneis the worst experience ever!!!! 0 STARS!!!!! YALL NEED NEW EMPLOYEES WITH BETTER CUSTOMER SERVICE. Read more
Placed order online/in-app an hour before closing? upon arrival 30 minutes later, my order was not ready which normally wouldn?t... be an issue, I am fairly patient. But they were seemingly out of pretty much everything & instead of asking if we wanted tochange the order, they extremely rudely informed me I could call a number they haphazardly wrote down to get my money back. Totop it all off, the children working this store lack even an OUNCE of customer service- extremely rude and nasty attitudes.Worst chipotle location in Dallas, I so wish they would all re-do their training or just hire all new people that don?t hatetheir job. Read more
Always around 7 p.m. and after expect none to the worst Quality food unimaginable. My dogs honestly eat better than I was... offered ... I walk out with not buying food often. Im gonna start posting all of the honest pictures ??????? Read more
This chipotle location is the absolute worst! I placed an order through the app and when I got home received what looked like a... half eaten bowl. Absolutely disgusting. Never again going to this location. Get better management! Read more
I experienced slow with them in a couple times in the past when giving Chipotle a shot after not having had it for a few years.... Tonight is probably the last for me at this location. I stood there at 8:40pm on a Thursday, waiting for my order to be put out.15 minutes later, I finally inform them I'm here waiting?after the line died out and employees had since wandered around withoutmuch of a rush to work on what appeared to be 3 tickets on the counter, one of them being mine. It looked like they were out ofmeat and had a bunch of meat cooking for a while. I'm informed that they were out of white rice (maybe it was being made?) sothey say they can substitute with brown rice, which was okay but I have no idea if my order would've ever been made had I nottold them to just make it with the substitute. I asked if I can just canceled?but due to online ordering, they can't cancel forme even though at that point it was beginning to feel pretty ridiculous. The team is appears to not have been trained much, norhave they been moving very quickly. A new line was building up as they worked on my order?No idea what management is doing or ifthey even care about this experience, but I feel bad for how this place is being run. So, 40 minutes after placing my order (20minutes after pickup time I was given), I finally leave with my 2 burritos. I get home and feel iffy about the chicken in ourburritos?the meat is mostly chewy for my wife or fatty, the whole thing falling apart due to being made so poorly. Veryfrustrating to pay for this. Read more