Reviews for Pizza Hut in Dallas, TX
I ordered 1 Lg pizza and a 2 liter Pepsi. Very simple order. The delivery address was only 4 minutes away. I am trying to... understand how you can arrive 25 minutes late to deliver it. The order was placed 1 hour in advance. Pizza came cold. I spent$34 for cold pizza. Their phone was out of line, how does that even happen?? Never ordering from this place again. Read more
100 minutes, no pizza, called 5 times to get the problem resolved. Last 3 calls were to try to cancel. Call center couldnt help,... just kept going round and round with them. Totally unacceptable. I'll rethink who I use for pizza from now on Read more
This place has the worst customer service! I placed an online order for my office, so a big order. It was supposed to be... delivered and they sent a tracking link. It was never delivered and the link didn't work. A coworker went to pick it up and theytold him that I had cancelled it. I had not. The store would not answer the phone. If I could give a negative rating, I would.It's a shame, too, because this store is close to our office and our guys love pizza. They could have had a great customer. Wealways tip the delivery drivers well. I will not be doing any business with any Pizza Hut from now on. Domino's rocks! Read more
If I could give them 0 stars I would, I ordered a pizza and got a confirmation that my pizza was on the way paid a delivery fee... of $5 and tipped $5 waited an hour and a half and finally decided to go to the store because their phone was out of order andthe ?delivery line? was no help either well I went to see what was going on, not only was my order canceled but I was nevernotified that it got canceled. Then to top it off the cashier was rude!!! Don?t waste your money on this business of a joke Read more
I gave this place one star because I have to. I placed an order for delivery to be left outside of my door. 2 hours later, the... delivery person called me and said the order will be left OUTSIDE of the leasing office (a completely different building). Iasked that the delivery be brought to my door due to being quarantined and he refused. I contacted the store after all of thenumbers online being incorrect and the driver refusing to give me an updated number. The staff at the store told me the driverhas a right to refuse delivery despite customers paying a delivery fee. Worst service ever. UPDATE: The store manager (whorefused to give me his name) ensured the order was canceled and would not post to my account. Today it posted. I also see theyhave friends and family leaving fake good reviews for this location. This is absolutely the WORST customer service I?ve everreceived. Read more
Extremely unprofessional staff, sloppy work, worst of all it?s the manager of the store who is ghetto. After three separate... phone calls being told a credit was going to be applied to my account for a pizza that arrived completely destroyed it turns outthat the credit was never placed on the account. In addition over half of the orders are unable to be fulfilled because theNEVER have any delivery drivers available. I asked for a regional director?s contact information and was told to go look onGoogle. I?m addition they would not even provide me with the general managers name claiming she could not remember what his namewas at the time. I asked if she could ask another coworker and she told me ?they were busy?. I honestly have no clue how thisPizza Hut is still in business! Read more
Alright pizza. I ordered the big dinner box with cheese sticks. The cheese sticks looked nothing like in the menu and the pizzas... were mainly crust. The crusts were like 2 or 3 inches thick! Not joking at all look at the pictures!They added too much Parmesanon the cheese sticks. The hot wings were a little weird looking but alright. Overall I wouldn?t order from here again. A littlepricey too. Read more
The Pizza was good and a good deal for 10.00 for a large Pizza but the air was out in the place and I felt bad for the employees... so I called the main number for Pizza Hut in Irving Texas to let them know that all the employees had to keep them cool were twofans in a 100° kitchen. Read more