Reviews for Subway in DeKalb, IL
Great good, service and atmosphere. Keep up the good work.
Ordered a couple sandwiches online for curbside pickup. Which this location does not accept coupons code. When I got home I... realized that they had made a 6" sub in substitution for one of my 12" subs. I gave them a call to let them know that the orderwas incorrect and I would be in to pickup the other half. The owner said NO and proceeded to tell me that they needed to checkthe camera to confirm they made my sub wrong then they would call me to tell me to come in... I said no way I'm coming in now topick up my other half. I'm assuming they checked the camera because they made the other half however, the owner started yellingat one of the workers "who made the sandwich". After they made the sandwich the owner had the audacity to tell me that I neededto check the order... I'm literally paying you to "check the order". Also they have 2 children (well behaved) that they make sitin the store while they work, which is sad. Read more
Consistent with quality, accuracy, speed and friendliness. Always happy with this location! I even drive out of my way sometimes... to come here because it?s my favorite Subway in the area Read more
I had a terrible experience at this Subway this morning. I placed an order for pickup on my way to work and when I walked into... the store the order was not there even though it said it was ready. The manager told me someone had already picked up my ordereven though I said it wasn?t me and they showed me a picture of someone picking up my order. They refused to remake my order orgive me a refund even though I wasn?t the one to pick it up because all that mattered to them was someone had already taken it.This is very bogus now I?m running late to work with no lunch. Wish I could give 0 stars. Read more
I went to get a sandwich at this subway, the gentleman was nice enough but the women seemed very irritated. And I believe they... own the buisness. But it has been told to us by previous employees that employees do not get the tips but the owners keep alltips. Checking out she'd asked me about a tip and I told her no tip, knowing what we've been told. I felt her irritation wasbecause of no tip, anyway she was upset with me about something. Won't go back. Read more
My first time ordering from this Subway during the pandemic. I'm only giving 4 stars because I'm on a salt restricted diet and... everything is high in sodium. I got a delicious tuna loaded with veggies and peppers. Lightning fast service for me and myfriend. We were the only customers in the restaurant. There were several cars in the drive thru which seemed to be moving at asmooth pace. We ate at a table outside the restaurant because at this time you still can't sit inside any restaurant.. Read more
This Subway is about average. The employees are as dull as they get... Meaning no conversation above and beyond the minimum... expectation. The building is old, and probably hasn't been remodeled since the early 2000's. Besides those two negatives thisSubway always delivers exactly what I'm expecting, a delicious sandwich! Read more
Very rude customer service. Employee's seemed very irritated and I felt very unwelcomed there Will not be going back! If I could... give 0 stars I truly would. Read more