Reviews for Baskin-Robbins in DeSoto, TX
We stopped by to get a banana split and they had no vanilla ice cream and no bananas, so then we changed the order, 2 of the... waffle cones that have chocolate and nuts around the rims of the cone and they didn't have cones either so we ended up leavingand going to the Bruams Ice Cream down the street. The manger that runs this store is extremely rude so I avoid talking to herabout them never having items in stock after I saw her take money and wipe her nose then get donuts from the case for a customerin the drive thru I always go inside so I can see them make my orders and ask them to wear gloves or wash their hands beforethey make my order. If the manager doesn't do that she's not enforcing that to the staff. Read more
We were hunting for a last minute birthday cake and showed up just before they closed. They had the exact cake we wanted and... were so kind to let us in. Gonna be a fun party now! Read more
Ordered a single dip cake cup and a medium milkshake. The price on the board was $2.59 for the cake cup and $5.59 for the medium... milkshake. When I paid, the price became $2.99 and $5.99. I asked to speak to the manager. The"manager" said the prices hadchanged 4 days ago and they had not received their new price stickers. He said there was nothing he could do about the pricediscrepancy. It was a "corporate Decision". Read more
I was given the wrong ice cream so I called since they were closing in 10 mins. The young man said he would take down my name so... that I could come and pick up the correct order on a different day. After placing on hold for 5 mins, he never came back toobtain my name. Instead, he disconnected the line. I will not be back. This is not my first bad experience with them. I willtake commute to the Kiest location for better service, and adequate scoop sizes as well. Read more
Customer service is very unprofessional, paid for a quart of ice cream which had to be hand packed, after the worker completed... packing customer before me he removed his gloves and went to make himself an ice coffee. I was asked after standing for 5minutes ;if I was waiting on an order and I informed them of my order number on the board pending and he asked was it for thewindow drive thru, the young woman who took my order comes from the back and informs the worker drinking his ice coffee that heshould pack my order. Then asks what flavor again. CUSTOMER SERVICE INTERVENTION NEEDED; rudeness couldn't be the mission ofBaskin and Robbins Read more
I would give zero stars if I could. This is the most unprofessional rude business I have ever visited. The workers all are... standing around doing nothing every time I go in there. Then they have the nerve to have an attitude when you ask them aquestion. On top of that they are always out of all the flavors any customer would actually want. Like what ice cream place isout of vanilla ice cream? And consistently smh. I will never go back here. Read more
I do Uber eats here time to time and tonight I was gone make almost $30 for a double delivery. But they cancelled both orders... without telling the customers or me. This has happened multiple times. Along with staff being unprofessional. All of them useprofanity loudly with customers inside. One guy looks like he always has an attitude. The manager is there too and acts justlike the employees. Terrible Read more
I guess customer service doesn't mean anything here. Walked in with my family and no one said anything for minutes. One girl... looked our way, only to roll her eyes as if we were bothering her. We walked out. Never to return. Read more