Reviews for Papa Johns Pizza in Elmira, NY
I ordered at 4:44pm and it's now 5:35pm and no pizza. I called the store and my order won't be here until 6! This is the second... time it's taken over an hour to have a pizza delivered. In the past I've always ordered before 5pm to avoid the dinner rush andit's been right on time with their estimated arrival time. I don't know if they have new management or what is going on, but theservice is terrible now! Papa John's you've officially lost a customer. Read more
Placed an online order waited the time it said it would be delivered and nothing so I called multiple times to just be hung up... on so got something else to eat when coming back to hotel pizza arrived it?s already been over an hour! I don?t want the pizzajust a refund maybe if they answer their phone and just gave an update it would of been fine. I don?t recommend this place! Read more
Worst service if someone answers after being hung up on 3 time ( 2nd time ordering & last). It says on their door that they... close at 9:00, yet the lady August 10th and guys working previously continuously tell me that they close at 8:00. I guess youguys hate money. Read more
I placed an online order and wanted to call the papa John?s staff at this location to ensure that my pizza uses only mozerilla... cheese and bake more than usual well done. The person who received my call told me to go on hold and never got back to me. Icalled again and she told me stop spam calling us we are really busy and again put me to hold immediately. I am not planning topick up pizza now. I am not sure I will ever order from this location. Update: Added 3 more stars. The location called me andmade a new pizza for me including my preferences. Amazing pizza!! I am their loyal customer again. Read more
It took 51 mins to get my 2 pizzas. I ordered online. Arrived at the store 20 min later and there was a line out the door. Got... to the cashier and the pizzas weren't even made let alone cooked yet. The people in front of me ordered at the counter andreceived their pizza before I did. Girl didn't answer the constantly ringing phone the entire time I was there and eventuallytook it off the hook. Very unprofessional. Read more
Would like to give zero stars for the service received tonight. Ordered through the PAPA JOHN?s mobile app and said the pizza... would be delivered within the hour. We call after over an hour to check on the order and are told that the delivery person hadthree pizzas, including ours, and was on their way and it was a busy night. We were fine with being patient with that. Another40 minutes later we call to check in because our pizza had not arrived and we were told that the delivery person just got backto the store and took our pizza. Weird, because the other driver was already supposed to have been delivering our order. Okay.30 minutes go by and still no pizza although we live relatively close and we call to check in. We are now told they gave ourpizza to a door dash driver because they only had one driver. We wait on hold for 30 more minutes for the employee to check inwith door dash. They never let us know what happened to our pizza and agreed to refund us EXCEPT FOR THE DELIVERY FEE. They sentit through door dash and we ordered through papa johns but they would not give us a full refund because of a decision not madeby us. So we are three hours hungry and down money. Will not go to this location again. My money will go to Taco Bell Read more
By far the most bizarre experience I ever had reviewing a business !!! Visited this location on Tuesday June 15, 2020 at... approximately 1PM... Upon entering the restaurant I found it a little strange there were no customers in the store being lunchtime and $1 slice day .. The three employees who were visible from the counter were Not Wearing Mask or gloves.. Two of themwere preparing food... Absolutely not something you want to see in this day and age... I placed my order and while waiting forthe order (4 dollar slices) was approached by male employee whom i'm assuming was the manager... He demanded in an aggressivetone to know why I was taking pictures of his restaurant .... He informed me that it is Papa John's Corporation policy that nopictures are allowed in the restaurant ... I explained to him that I do Google reviews ... This set him off and he got veryaggressive and stated "if your going to review my store, you need to inform me before you do it" ... He than informed me thatbecause I was doing a Google review he was not going fulfill my order... No Pizza For Me All Because I'm Reviewing This Location>>> This Was Absolutely A First For Me ... Like what are they hiding that you don't want your customers to do reviews on you ? Than after looking at past reviews its clear why location don't want any more reviews.... I'll return to this location in thefuture hopefully to review the Pizza ... Read more
Tuesday $1 slice day for pepperoni or sausage slices! $2 for cheesesteak slices. Don't just get one! Support your local... business! Get 2 or more to share with family, friends or coworkers!!! You buy this week and hopefully they return the favor inthe future weeks!!! TASTY!!! Read more