Reviews for Popeyes Louisiana Kitchen in Elmira, NY

Good place to eat but lately out of alot of things. Sometimes very slow service. Recently stopped here and waited over 28 mins... because someone forgot to pull my order then they ran out of boneless chicken so had to wait for some to be made. Read more

Ordered 2 thighs spicy they were mostly coating skins and bones unbeatable basically unless if you like to eat coated chicken... skin and bones Read more

Let me start this by simply saying I have been to several different Popeyes all over the country. I understand there are times... when things happen. Having said this I'll get to the point. This Popeyes has singlehandedly made my fiance and I no longer fansof Popeyes chicken. We love little Nicky (some of You will get this!) it's the main reason I tried this tasty little chickendelight over the colonel. I mean face it the colonel is awesome but Popeyes is a very close second. ONLY BECAUSE OF THIS POPEYS.I have walked out with no service the last three times i have been there. First time ok yes it was busy I get it. Second timethere wasn't even 5 people in total (including the drive through) then we left not even a word. Today was worse. There were 8employees in total in the fried chicken hatchery and three Total customers yes ,one in the drive through, two inside. We werethere for fifteen minutes as Karen (not mentioning real names) and Mikey had time to joke and the other 5 we're standing aroundtalking about how much fun Susie's life was and how concerned they were with mikes attendance. (Again not real names.) At thispoint not once but 5 Times the same employee had walked to the counter and walked away. No hello no please wait one minute.Nothing. Not from one employee was there and kind of acknowledging gesture, word, hint,note,hell, even a look. I tried to speakas my anger started to bubble like the delicious looking Mac and cheese next to it's friendly fried chicken bestie. I wantedthat chicken cheese duo so bad. So I bit my tongue and waited. Time dragged by like I was waiting on a pregnancy test resultfrom a drunk night of bad decisions. I figured I was being impatient as my fiance told me to calm down a bit. I checked my wristtime indicator and yes 15 minutes and not one word to me or my fellow bald patron next to me. He too was agitated. I glanced outthe window over at the Wendy's as she suggested I go to their place they also have chicken. I swal Read more

Great service. Fast and friendly. Food is always fresh and hot. This is the only Popeyes in the area. All other options are an... hour away, but this one is the best. Plus the prices are great. Read more

This place sucks. We went here a couple years ago and it took FOREVER to get our food. We decided to give it another chance... and low and behold, it took forever to get our food. We didn't even order a bucket, just two of the individual meals and itstill took almost a half an hour. Used to my girlfriend entire lunch break and had to rush to eat our very average food. In noworld can I recommend this place when KFC exists. Read more

Ordered dinner w a friend was told to pull ahead. Never once did they say how long. After 25 min of waiting I went it they... said 8 min. Annoyed but trying to be patient. 10 min goes by she said it won?t be long.. now I ask again still not ready . Alady orders food waits for it to be cooked receives it and leaves . Still I have no food. Half my order is ready I?m annoyed aspart of my food is already cold still have not received my order. after 52 min of waiting I get agitated. And express howridiculous this is ? Is this a normal thing I have order many times and never had such an experience while the staff workingignores me. So I I call my friend who?s waiting in my car w children. She tells me the work is complaining about me saying I?marguing w her. After 52 I did not yell I expressed I was annoyed and should have had my food. When she came in I said Iwouldn?t argue w you if my food was ready and you didn?t keep serving others while I wait who have been here after me. I don?tcare if they are small orders I should never have to wait 52 min for fast food! She finally gets my food and offers me applepie. I said seriously after 52 min you think apple pie makes this better I have half cold food and starving kids. Mind you I didnot yell but was agitated. She says fine I?ll give you all your money. I said good you should. So by the time she attempts torefund my $ and I leave 63 min in a fast food restaurant! I do not plan on going back anytime soon. I think after all thisthey need to staff more efficiently and teach there staff not to ignore customers who are just trying to get there dinner. Mindyou 96$ between my friend and I spent . And I?m the one getting grief for 1 hour and 3 min of my time. After I finally leaveshe thanks me for understanding. I?m not out of line food should not take this long. My kids are so disappointed that we willnot be back as they love it here! Maybe I will try it again but I?m truly upset by how they didn?t think i Read more

Awful experience, usually we have great luck here but we paid $28 for our chicken sandwiches the 2 eat for $10 deal, a chicken... leg and a Mac n cheese. Mac n cheese had the pictured burnt layer of cheese on all 3, chicken leg was drenched in grease and thechicken sandwiches were SO SOGGY we both took a bite and had to spit it back out. Really disappointed. Come here because howmuch my kiddos love it and they couldnt even eat the food tonight. Read more

I had a very good experience today, and that's really saying something during a time when so many restaurants aren't treating... their staff well, or simply not paying them well. This seems to be a very well-run location compared to other fast foodrestaurants in the area. They were busy but the line moved quickly (compare this to McDonald's nearby, where the line didn'tmove an inch for three minutes!). I got my food quickly, there were lots of employees behind the counter, they all seemed to bein a good mood. The guy who took my order was so pleasant, I was motivated to tip, and that's not something I usually do whenordering fast food. Keep it up Popeye's! I will be back! Read more