Reviews for Sonic Drive-In in Emory, TX
Supported this restaurant since it opened. I went to get 3 meals and milkshake, about $40. Asked for the mini pup cup of cream... for my dog and was charged for the first time. Changed my rating from 5 star to 1 star.. plus service is slow and my chickensandwich was so tough I couldn't chew it Read more
Bad experience for my girlfriend. Left out house almost 1 hour prior to get to your Emory, Tx location.(10 min away). I decided... to call her and she said she had to park that they were backed up all night, one employee in tears. Then, I called your locationto see and an employee said there were 2 employees there. If you're short staffed you should not open your business. You'recreating a bad reputation for business for yourselves and your customers and habiting chaos! The food was great but not theservice. Fix Now! Read more
Ordered a Jr bacon burrito and a medium shake. Staff was friendly and brought my order out fast!
I placed my order at a stall and paid with a card. They were not busy at the time. There was only one other vehicle at the... stalls. I waited. As time passes I noticed that people who were getting there after (5 at this point) me were getting theirorders (food and drink). I pushed the button because it had been 25 minutes at that point and they were having no problem takingcare of other people's orders in a timely manner. I was told there was only one cook so it may take a bit longer. Ok, thank you,I said. Then waited another 10 minutes during which time 2 more people with full trays of food and drink got their orders whenthey arrived after I had pushed the button to inquire what was going on. I don't know if they just over looked my order orforgot about it because I paid at the stall immediately after ordering, but this wasn't acceptable to me and I won't bereturning for a while. If I hadn't already paid, I would have just left. My order wasn't large or complicated. I've made thesame order multiple times and even on the busiest of days it's taken 15 minutes. I'm so frustrated right now because I gavemyself ample time to get the food before my husband had to be at work, and still ended up having to take food to him at workbecause of this. Read more
I am a hard customer to please sometimes. This sonic has gotten a lot of good an horrible reviews. However this is my hometown... Sonic an at some point you just want a Sonic drink so your gonna go no matter your past experiences. My morning service with Kimis always great! Now the afternoon an evening are hit an miss. However today we went late in the evening about 9pm I had alotgoing on husband outta town an just want Sonic real quick etc...I pull up the app it's not working I tried for an hour went upto the local Hotel just to connect to Wifi to make sure it wasn't my phone. Never got the app to come up. Finally got in line anmade an order an of course just like I said I'm not always easy so it was a complex order an of course wanted my drinks at theapp price. So the gal Karen at the window was trying patient polite an you could tell fairly new but she appropriately got herlead or mgr Tyler to help he came on handled it fabulously an just gave great customer service an everything was alright!!! Ourfood was great hot cooked perfect an everyone was happy in the end! These young folks need credit for when they are exceptionalan they do just fine! It a hell of a time to work in fast food Read more
Giving it two stars because the young man that was working, presumably taking orders, cooking, bagging, car hopping, and just... about everything else was hustling!! I hope that Sonic takes care of this kid because he for sure has the drive to work. As forthe food, pulled up, ordered on the app, 25 minutes later the car hop brought the food. EVERYTHING was wrong!!! Nothing wasright at all. Had to have been someone else?s order. We hit the Red Button, 15 minutes elapse?same car hop, very apologetic,good hard working kid, says he will get it right. 20 minutes later, more bags of random food. At this point, after sitting therean hour in total, we cut our losses, gathered all the bags of food that had been given to us which were overall 31.3% correct,divided it up between us as to who may eat what, apologized to my kids about it not being what they wanted, and left. I do notknow who has bought out our Sonic Drive in?s in this area (Sulphur Springs, Emory, etc.) but they should be ASHAMED of how badthey have got. You can?t blame staff shortages for this, if it?s this bad, you should cut your losses and just close for theday. Putting all this on that one kid who was just trying to hold that drive in together and do it all on what appears to me tobe on his own is HORRIBLE!! Hayden, you are one hell of a worker, and you should be proud of yourself! Don?t let the people youhave to deal with get you down, with your work ethic, you are going to be just fine!! Read more
Paid 4.79 for a grilled chicken wrap that was nothing but burnt/over cooked chicken. Couldn't even eat it. I completely... understand being short staffed but you could CLEARLY see while making this wrap that the chicken used was very badly burnt andabsolutely distasteful looking. My question is would the person who made this eat this? If not, which I know you wouldn't, whywould you try to make someone else? Read more
i for one was disgusted at the supervisor or manager lady, terra i think was her name. She is rude to employees. my friend... daughter quit crying bcuz she said (terra?) was making her look and feel stupid because she didnt know what to do and no onewould train her . . . she need to learn some people skills!!!!!!! She does not have to be so ugly. what a low life... Read more