Reviews for The Elms Hotel & Spa - Destination by Hyatt in Excelsior Springs, MO
So bummed after all the hype. The hotel is beautiful and recently had a facelift I heard from a bartender. The staff was mostly... great. The spa was AWESOME-no complaints there. What was disappointing was the restaurant and overall cleanliness of the room.We got a super spacious suite which was much nicer compared to the first room we were in which felt a little claustrophobic butI know hotel rooms weren?t super big back then when it was built. BUT there was urine all over the toilet, the sheets had ripsin them and two pillow cases had BLOOD on them! When I requested new bedding from housekeeping it took over and hour (this wasat 1030 at night when I was about to go to bed). When she arrived with the bedding I explained the blood and she said sometimesit just doesn?t come out. What?! There was also many dusty corners on counter tops and and the carpet needed a major cleaning. Iusually don?t complain but for the nightly price I don?t think it?s asking too much. Speaking of price...the restaurant was sooverpriced! The quality and quantity of food is not worth the prices they charge. The breakfast buffet was reasonable but I?dlook for lunch and dinner elsewhere. Take the paranormal tour! Jay was awesome and really knew his history. I?ll probably comeback because the spa is so awesome but will be better prepared next time. Read more
When we arrived we had high hopes. Upon checking into our room, we found massive spider webs in the window sills along with... spider eggs. We asked the front desk staff if they could take care of it and a manager assured us she would tend to it herself.We then went to the Three Owls restaurant for our reservation and were told that we would need to wait 20-30 minutes. Over 30minutes later, we were taken to our table outside with no option to sit inside. We had to ask for a candle to be lit so we couldread our menus. The food was fine for the price. When we got back to our room there was yet another, massive, wolf spiderclimbing up the curtains. To make matters worse, we found a bed bug on our duvet. At that point, we called the front desk andwere relocated to a room on the next level up and offered one $25 voucher for their breakfast/lunch restaurant for our trouble?the staff member helping us was quite dismissive of the gravity of the bed bug issue? perhaps it was because it was almost 1 am,but I would have appreciated a bit more urgency. Our spa treatment redeemed our weekend. We did a 45 minute treatment in thedetox suite and really enjoyed it. The grotto is lovely and is a great addition to your spa experience. All in all, this staywas NOT worth the price OR the drive from Kansas City, especially with the utter lack of anything to do in the city off of thehotel grounds. Read more
Honestly enjoyed the food and the massage. I felt for the price, things should have been nicer. The room was just basic... nothing special. The view was terrible because it over looks a roof that's pretty ugly. The grotto was ok. The hot tubsmelled like mildew/mold. The staff were all very nice. At times I felt the staff didn't quite know what was going on. Weretold to wear yellow bands at pool, we were the only ones wearing them. So we took them off. (That's just one example). Again, because the price is pretty expensive I give this place 3 stars. It was fun but no need to ever go back. Read more
I went for a massage and it was so amazing and relaxing. I loved every minute of my time at the Elms. The grotto was super... relaxing, I even fell asleep on my chair drying off! The staff there is super friendly and helpful, Justin was my massagetherapist and he was very nice and provided a wonderful massage! I definitely recommend visiting this spa. Read more
The property is simply gorgeous! The food at the restaurant was amazing. The Spa experience was outstanding. The staff was very... accommodating. However, I feel the rooms need to be updated. Beds are not comfortable at all. But overall we loved it! Read more
This was a nice hotel to settle down in for a couple nights while we watched the Solar Eclipse a few years ago! The pools were... nice and clean, the hot tubs were relaxing and could go deep, depending on how you wanted to spend your time in them. Despitewhat all the rumors have said, I stayed up all night after our arrival and, surprisingly, no hauntings! Would recommend foranyone wanting to visit the area. Read more
The hotel is beautiful, the staff although most high schoolers were very nice and polite. My issue comes with the rate and on... the final bill we were charged a destination fee (27.65) a destination fee occupancy (15.00), and taxes on these additionalfees. Me having no idea what a destination fee is I googled it and it?s for the ?extras? the hotel gives you. However, therewere no extra with this hotel. Water in the room $5.00 extra each, no free breakfast, was charged to the room for the ghost tourwhich was paid cash for (we was given a refund after looking at the receipt). (Look at your receipts before leaving). The roomwas clean but the toilet seat didn?t fit the toilet and moved when you sat on it. The hand towel holder was hanging off thewall. For $322.45 a night these need fixed. We have been to other ghost tours in different hotels and felt this tour was on thebottom scale. Stood in the floor entrance and didn?t visit the ?haunted rooms? not much history of the hotel just more lamejokes then anything. The whole town was closed by the time we got there at 3. Nothing to do. Read more
Staff is friendly and responds quickly if you need assistance. The atmosphere is charming. Our room was upgraded to a lovely... suite. The room was very clean. The bed was comfortable with plenty of pillows. We enjoyed a couple's massage and 2 hours in thespa (grotto). We thoroughly enjoyed our stay and will go back. The ghost tour is a must. Jay has so many interesting stories.The ghosts were kind to us.???????? Read more