Reviews for Dunkin' in Fairfax, VA
Bad customer service. When I was given my order, I asked the young man if they had ketchup and he said ?Yeah?? obviously if I... asked if they had ketchup that means I want ketchup?? After his response, I asked if I could have some, he reached into a boxand handed me 2 packets of ketchup?.. my order consisted of 3 sandwiches and hash browns and yet he though 2 ketchup packets wasenough? It?s not like its coming from his paycheck so why be so stingy? Read more
Hit or miss service. Sometimes it's good, sometimes I wished I had gone somewhere else. Dunkin has a great formula for coffee... and that's what keeps me coming back. Think I'll try some other stores in the area. Read more
Terrible customer service and poor attitudes. It took more than 20 minutes to get one donut and a microwaved egg. The floor is... sticky and there is a general lack of care. The coffee shop next door is much nicer. Read more
There is no customer service. I am very understanding that businesses right now may not have enough employees. But have a system... to take care of your customers. If the mobile app is too overwhelming then shut it off. There was a pile of tickets sittingthere the manger or supervisor would just pick at random. So when I saw this I asked the manager about my order he acted like Iwas bothering him. He then says to meet him at the donuts, mean while he finishes an order again I was understanding. When Iasked him why it is taking 20 or more minutes he ignored me then threw his hands up to say he doesn?t care and whatever. I willnot be going back. Read more
I?m writing this review while in line because that?s just how long the wait is and that?s how bad the employees are handling it.... Not even that many people in line, but they only have two employees who are either preoccupied or have no idea what they?redoing on a Saturday afternoon rush in a populated location. Don?t even need to get or try the food to tell this place deservesno more than 1 star. Read more
Back in the area since covid, ordered my usual sandwhich. Staff was nice, it was hotter inside than outside. But watched the one... lady making my sandwhich drop a milk carton on the floor, pick it up and then go back to working on my sandwhich withoutchanging gloves. Didnt think anything of it, got my place to eat the sandwhich and there was either some grease or mold on thecroissant. I asked for a manager, the lady went to get them, but the manager never talked to me. The manager talked through theemployee to me while standing in front of me. Saying it was the toaster burning the sandwhich, and they would make me anotherone. But if your toaster is doing that I dont want your food cooked the same way. Got my refund, wont be going back, this newmanagement/team is not very customer experience focused... Read more
Always get great coffee quickly here. If you are a student, make sure you flash your ID for a free donut. This place is so much... better than the one on campus. Free donuts, rewards points and the coffee actually tastes right. Read more
Is it really take 20 minutes to brew one drink? I don't mind waiting, but waiting 20 minutes just for 1 drink? Come on... now, Terrible. Bad costumer service. When a hot girl come in, they make it real fast for the girl, but others, take 20-30minutes just for one drink to be served. Very unprofessional. Oh, additional information; there were few donuts that I paid,missing from the order I received. Such incompetence store Read more