Reviews for Chipotle Mexican Grill in Fairview Heights, IL

Worst Chipotle I?ve ever been to. And it?s been the worst one the 3 times I?ve been. I will not be going back to this location... again. The employees seem like they couldn?t care less if you were there or not and come off rude. The dining room always looksdirty. Went right after they opened one morning and the trash cans were full(obviously not taken out at closing the daybefore). Iced tea is never made, food is sub par compared to other locations I?ve been to. They need new management. If youare a Chipotle fan, skip this location, it sucks. Read more

We had an online order which was supposed to be ready at 10:50. The store is said to open at 10:45. Along with 4 other people I... had to wait outside for close to ten minutes. All While the people working inside all saw us out there waiting. When we finallygot in we had to keep opening the door for other customers (doing their job) and then all of a sudden they are only takingonline orders. We are sitting in our car waiting having to inform other customers AGAIN doing their job. DO BETTER Read more

This Chipotle was incredible when I lived here before 5 years ago. Not surprisingly, it is still great now. I pick the veggie... bowl now for the included guacamole at no extra charge. Thanks Chipotle for making things simple and delicious! Read more

Horrible only taking online orders for the last hour of business had to sit in my car for 30 min to order online when I could... have paid inside. This always happens this location is horrible the always look to close early. Read more

Came in a little past nine with a friend for a quick dinner before going back on the road. As we walked in we saw 3 of the... workers chatting with a couple guests near the register which was not an issue, but as I was looking at the menu my friendnudged me and pointed at the line and we saw a cockroach just walking nonchalantly next to the rice and proteins. We both justlooked and each other and just immediately shook our heads, turned, and left. As in an industry worker, I can tell you that ifit's bad enough that you have pests crawling through ready to eat food with no fear of people next to it, you can guaranteeother health and sanitation guidelines are not being followed as well. I absolutely would not recommend eating here. Read more

I went to Chipotle Restaurant on August 17, 2022 at 9:03 pm. I was really hungry after work. The entire store was close due... grill clean. I see why they were close the entire staff was in back on a smoke break. The restaurant was Dirty and not clean. Iwill not ever ever ever eat there again. If I was the owner fired the hold team and recruit. Read more

This location is very inconsistent and needs much improvement in cleanliness and food quality. It used to be one of the best... locations in the area but not anymore. Chips are way too salty or stale, and other items don't taste as well as they should.Employees have a bad attitude and don't seem to want to be working at all. New management is needed ASAP!! I would love to see alot of improvement. Read more

This location was extremely unsanitary. The bathroom looked like it had not been cleaned in months with the amount of hair,... rust, and dust everywhere. The staff were rude. One staff threw a piece of chicken at another staff while making my food and itfell in the salsa container and they didn?t even pick it out. Another staff was too busy paying attention to what other peoplewere saying instead of listening to me about my order. They took no care in making my tacos and had toppings everywhere on myplate instead of in my tacos. On top of all that, they ran out of brown rice and the white rice was not even fresh. Tables wereall dirty and floors were nasty. Don?t even bother with this place and just go to Qdoba instead. Read more