Reviews for Jack's Urban Eats in Folsom, CA
ordered a couple of salads, fries and a sandwich to go. after opening the bag realized that the sandwich was missing. went... back into the restaurant and let them know. they gave me a new sandwich and took the original sandwich off of the bill. laterthat evening I found the missing sandwich covered by fries. called jacks to let them know I made a mistake and that I owed themmoney. They wouldn't hear of it and said my patronage was enough. I will be coming back. Sandwich was delicious too! Read more
A busy Sunday the workers obviously work hard and the food is delicious.
I ordered DoorDash for my husband. $20 for salmon salad. He said it?s good. No fishy and healthy.
It?s Valentine?s Day and we went there with my niece and friends. It was a Monday and the restaurant was full. I was very... impressed. Good tasting food and so so service. Read more
Great tasting food, however every single time we've ordered here they at least miss something. Got urban fries with chicken no... chicken came with it. Another time got a salad with chicken however no chicken. And again fries with no chili on top because mypartner gets extremely sick from spicy foods and they still added it. If you order from here make sure you double check what youhave. Don't recommend delivery because you'll end up not getting what you ordered or have items missing. Read more
Fresh, made-to-order sandwiches, salads, soups and sides prepared with care. We really appreciated the kindness of the team... here. The food tastes great as well. Read more
We came for my birthday lunch and expected a delicious Chinese chicken salad, but after ordering it in taking about 6 bites, we... realized we did not like the salad at all. We tried to communicate with one of the staff members about our dissatisfaction ofthe salad, so we got Sarah?s attention and told her that we were unhappy. I even told her it was my birthday and I was lookingforward to having a delicious traditional Chinese chicken salad. I also inquired about how much chicken should be in the salad,she told us three ounces and then I still told her neither one of us liked the combination of the salad. At this point she toldme she could re-make another Chinese chicken salad for me. She also said if we had only taken one or two bites of the salad wecould?ve come up and gotten a different one altogether. I thought it was very odd to just not be offered a full refund if wecomplained about a salad and were unhappy with the flavor combination? Poor customer service when we were unhappy with thesalad. Sarah should of offered us a full refund, because I told her we couldn?t take it to go salad with us cause we were goingto be on the road all day for my birthday celebration. Here?s the salad when it came to our table and then a picture after wehad eaten about six or eight bites. Here is our receipt as well. Hopefully the manager, Sky, will train her staff on how todeliver better customer service. Thanks, Erin St.Patrick Read more
Mac n cheese was god awful and tasteless. Tasted like wet pasta, no flavor at ALL. Right after my step-mothers funeral where the... pastor messed up her name. Total waste of money and everyone was wearing hiking boots, who wears hiking boots to a funeral?Service sucked and the table was sticky and so was the booth. It was so loud it made me sick. Proceeding my visit to thismediocre restaurant, I went to old navy, 10/10. If my step-mother were to ever come here, she would be truly disappointed. Ithink she would disown me. 2/5 don't recommend the mac n cheese. Read more