Reviews for Papa Johns Pizza in Frederick, MD
Well, along with Dominos, Papa johns also outsources their call center to india. If you're looking for a chain pizzeria that... actually answers the phone from inside the store, Pizza Hut is one that hasn't done this indian call center trend (yet). I wouldrecommend only patronizing restaurants that actually allow you to call the people at the store. Read more
Unfortunately I have to give this location one star. Their pizza have fallen way off. Definitely won't be ordering from here any... time soon. My last two pizza came with almost no sauce (granted I asked for lite sauce). But the pizza was practically dry bothtimes. For some reason the pizza itself tasted burnt and stale. Also pizzas had to be warmed up. Idk, I'll look for somewhereelse to order from. Read more
This poor review is not a reflection of any store locations....it's the call center I order food they said my card didn't go... through....they ran it twice and didn't go through...however my bank acct was charged twice...none of the local stores had anorder for me....I will never order through you guys again Read more
Took way longer than time shown and the tracking was not accurate at all it said it was ready and kept getting told wait 5 more... minutes cause apparently it takes 20 minutes to cook it in the oven! A ton of employees but takes 4 times longer than it shouldto cook a pizza Read more
After 3 experiences of 70-90 minute waits on delivery orders, I won?t be ordering from this location again. Despite the... reasonable delivery estimates, I?ve never gotten an order that didn?t take at least twice as long to arrive than whatever thequoted delivery range was. Time of day and tipping ahead don?t seem to matter either. So, unless you like waiting upwards of 90minutes to receive a cold, one topping pizza (even if the location is less than 5 miles away) - this location isn?t for you. Walking to pick it up would be faster and less frustrating. They even offered a free pizza after my last negative experience(rather than a refund) and despite being told it wouldn?t take more than 45 minutes to arrive/ I waited for an hour and 40minutes and the driver still didn?t show. I ended up driving to the store myself and asked them to remake the order for what wasnow the 3rd time. The store wasn?t busy, there were two idle delivery drivers in store and no new orders came in while I wasthere so I really don?t know what their issue is. I will say that the manager on duty seemed genuinely apologetic, but thatdoesn?t change that fact that there are some serious and persistent issues with this location. (Monté/Monty) As a note to hiseffort, I do appreciate that my concerns were finally addressed in a way that led to resolution but there?s no reason 5/6interactions should be so remarkably negative. Final thoughts? The manager seemed nice, so I hope he gets out of this role andinto something better. This location? Save your time, money and patience and just go somewhere else. Like, literally anywhere. Agiraffe riding a 2 inch bicycle could get a pizza delivered more quickly and without incident. Read more
Okay place. Went a few times but I think I might be done. There was an email for papa johns that included the new free papa dia... crusted parmasean. The manager was unprofessional and accused my bf of lying since he gad no idea what my bf was talking about.I was surprised he was the manager as the associate was more professional. Today we got a pepperoni and spinach pizza and therehardly any pepperoni on the entire pizza. I attached a photo. We figured maybe more toppings were under the cheese-- nope.Mainly a sauce and cheese pizza. I actually started going to little Ceasars. Not bad--especially for the price. Read more
I had a great experience with this location, got my pizzas fast and they tasted amazing! They were a little busy but staff were... very friendly and quick with my order. Good job! Read more
Great staff, woman that made my pizza was jammin to some tunes. She seem to really enjoy what she doesThat's one of the secret... ingredients to a great pizza. Thank it was one of the best in a while. Read more