Reviews for Einstein Bros. Bagels in Gaithersburg, MD

2 stars because sandwiches were good, but the customer service was truly lacking. Before my receipt could even print out, the... girl at the register was back on her cellphone. No attempt to even hide it. The ceilings look like they have black mold growingon them. One of the menu panels was falling off the wall. They nearly forgot my macchiato as well. I'm not sure what happened tomgmt here.. Read more

We ordered the Brunch Box for pickup. It was ready on time and the family enjoyed every bite!

There is a great selection of Bagels to choose from and cream cheese flavors too. And a nice lunch menu. At this point, indoor... dining is not available. One can order and take it to go. Whether through the app ahead of time or in person. Read more

Bad customer service. First of all we had to wait a long time to get our orders. There were 3 employees and I don't know what 2... of them were doing while the other one got the costumer orders and made the bagels. They also forgot to make our coffees andonce they finally were made they got them wrong. They handed over the hot coffees and didn't have any hand covers to carry themleft. They did not apologize nor seem to care. I was excited to go there this weekend because usually I have a betterexperience, but I don't think I'll come back to this location. Read more

If I can give the place a zero star i would. I waited for 20 minutes and then the manager came up and ask what I ordered. She... then say oh they ran out of the item. I asked them why they didn't tell me when I ordered and she said oh there were too anypeople there (which was not true). She tried to blame me for my wait when I was getting agitated she pulled oh why are yougetting upset at us.... asked for my refund and left. The young man who helped me was kind but the manager or whoever she was isawful. Never stepping into this place again. Read more

By far the worst experience I?ve had in a Einstein Bagels. The personal has a terrible attitude and they make it seem like they... are doing the customers a favor. My order was completely wrong and I was missing a Farmhouse bagel. I also ordered two eggs andthey only gave me one egg per farm house sandwich. Avoid this place at all cost. Lady walked in asking for an online order andthey just looked at her and never responded. The employees just looked at each other and one of them stated ( I?m only doing inhouse orders!!) (we got set up today). Terrible customer service, terrible attitude. As a business owner I would fire theseemployees on the spot. Read more

Very poor customer service. I just watched a worker yell at a customer because she was asked to remake his sandwich. She... actually opened up the old sandwich, pulled out the egg, and waved it at him to show him it was the same kind of egg that shejust placed in the new sandwich. On top of all of that, my order was wrong, but I wasn't going to correct them after theirdisplay of customer service skills. After taking the online survey, the general manager emailed me back and defended theemployee... "Good evening Erin, About your visit today, Next time let us know on the spot if you catch the error in the store.So we can fix and become aware of our mistakes. Our goal is to go above and beyond. And learn as we go. But due to theemployee yelling! I the general manager was on the floor at the time. Some customers like to get over. If you was aware of thistype of business or situation. He asked another team member to remake the sandwich, which who went to the person on the line tosee what his order was. Because the employee made it herself and she followed the screen and direction. Also on top of that thecustomer wanted to keep his messed up sandwich. When the so call incorrect sandwich he had was what he asked for... The reasonwhy the egg was shown was to show everything was there. If that deterred you coming face to face to complain. It should nothave. Because that?s not the energy we try to give off. Being said next customer survey you fill out? we would love to her moredetails on your visit and your food so we can improve. Destiney Henry General Manager Einstein Bros Bagels" Read more

Celebrating a great report from the dentist with bagels and hot chocolate. Easy to find and lots of parking. Looked clean and... the service was good. Ordered these mini bagels already filled with cream cheese called shmearfuls. My little one liked thechocolate chip cheesecake one but not the maple. Ordered a hummus veg out for me and was disappointed. It's like they didn't dryany of the vegetables. The roll which I had toasted was completely soggy on the bottom. The cucumber was wet, the lettuce waswet, the roasted red pepper was wet and the whole thing was tasteless. Thank goodness I didnt get it with tomatoes or it wouldhave been even wetter!! Maybe some salt would have made it taste better but it was so wet that it fell apart and I had toreassemble it after each bite. Being a vegan there isn't much else to eat but wouldn't discount this place for an easy quickmeal. Not recommended for foodies. Read more