Reviews for Firehouse Subs Southtowne Square in Grand Forks, ND
My worst Firehouse experience came today. The staff weren't impolite or rude, just very slow. We ordered at 11:59 A.M. and... didn't have our sandwiches until 12:55 P.M. I was so confused because even at busy locations I've never had to wait more than 15minutes for a sandwich and it wasn't that busy when we came in. Sandwiches tasted good but were cold and never got toasted. I'mnot going to degrade the staff for the lack of speed, but I just cannot justify waiting nearly an hour for a sandwich. I willnot be going to back to this location. Read more
I have been there many times and have many more to come. My favorite time to be there is during the evening as the personnel are... far better than the morning-mid day shift. Read more
This place will be closed soon unless they make some changes. I would have talked with a manager? except there were no managers... on staff. There were two guys working, only one of which was doing anything. There were 5 customers waiting on their sub whenI walked in. I waited 20 minutes, and all 5 of the others were still waiting as well. I asked for a refund as my sub hadn?teven been started yet. They couldn?t figure out how to refund me, and they couldn?t get ahold of a manager to help them. Iended up leaving with no food and no refund. Big changes needed. Always great subs, but the management and training needs tobe changed. Won?t be going back until they get it together. Read more
Never had a firehouse craft a sandwich so poorly out of all the firehouses I?ve been to. If I?m spending 30$ on two subs it... should be well worth it! No napkins and soda machine was lacking syrup! Read more
Terrible staff. Very rude and extremely slow. We ordered 2 subs and both where made incorrectly. Missing items on the subs and... an upcharge for extra meat when there shouldn't have been. We waited 30 minutes for our subs. Seriously disappointed. Won't beback. Read more
Great subs and great variety. Thanks for bringing back the hot sauces. The little packets are a great idea. I like they post... the calories for each size of the different subs, very helpful to me. Thanks for taking care of the first responders and usmilitary people. UPDATE: still doing a nice job. I'm waiting on the next sandwich special or a new sub roll. Read more
Food and service was amazing! I ate so much! The place is clean and staff are always friendly and accommodating. We go to this... restaurant approximately once a month, probably more times a month if we lived closer. The atmosphere is amazing when bringingyoung children. My children love this place because of the fire truck and fire fighter decorations. I would def recommendfriends and family to go here for lunch or dinner Read more
This place has true potential, food is great. Staff is very slow, one kid watched his co workers work while he sat there with a... blank look on his face. Not sure if he was training or what was going on up there. Waited 30 min for two small subs with a verysmall line. Read more