Reviews for Burger King in Grand Island, NE
I have always had a horrible experience here until today. Well done with your new hires. I thought I give it one more try after... a year from being here. Glad I did for my daughter. We did have to wait but we got fresh food which was a plus. Cashierexplained everything so there was no reason to get upset. Well done Read more
Great service and the food I got was good. My order was supposed to come with fries but I only ended up with about four... sprinkled in the bottom of the bag and not even the container the fries come in. I was 10 miles away before I realized it.Didn't turn around. Read more
So I ordered on my app and my boyfriend ordered on his app. The store processed his order but not mine. But my debit card was... charged for both purchases but I only received one order. When I asked for a refund (after waiting in the drive thru for 40minutes) they told me I could not get a refund and ?they have nothing to do with the app?. When I asked for the phone number totheir corporate office, the manager refused to give it to me. She said, ?you can find it on google? and shut the drive thruwindow. I will NEVER order from this place again. ????????worst customer service experience ever. Read more
We've always had good service from here....only one time have we ever had an issue with them forgetting the bacon on my... daughter's burger... other than that... always great service... always fresh fries... and friendly smiles... Read more
REALLY getting frustrated. Was so excited to have a new location at our end of town, however, time after time we are... disappointed. We often pre-order from the app...which SHOULD be the easiest order they get!! Butttttt.....we STILL have towait in line forever, the fries are half-full, no napkins in the bag (seriously....I shouldn't have to ask for a flippingnapkin!!!), by the time we get to our house a few blocks away the food is already cold...the fries are usually lukewarm rightout of the bag. No, I don't bother having the food re-made because if they consistently don't care about doing a quality job,what would they do if, heaven forbid, they have to RE-DO the job...? I keep saying I won't come back, I'll just go across townto Cane's for some hot food....time for us to do that. Oh....and since I order from my app, it should be easy enough to find mycustomer profile to reach out and make this right somehow. Read more
So, ordered my food in drive thru! She repeated order back but I couldn?t hear very good! I told her that and asked if she said... 2 items! She had not had that! I told her well I think that right but I couldn?t hear you well! She gave me total and told me topull up! After hearing total I knew something was missing for it should of cost more! Got to window and asked if they had gottenfew other things and figured out what was missed! Didn?t add $5 meal! Anyways we asked to add that on and I got told I wouldhave to go threw the drive thru again! WHAT?! I asked to talk to manager! The lady at window told me manager was one whom tookmy order! I?m thinking ok ya she knew I said I couldn?t hear well when she repeated order so it be no problem! She did add iton, but said she not supposed too! I?m thinking you all ready know you missed part of order! You were told I couldn?t hear asyou repeated order! Maybe she couldn?t hear me! Then they need new equipment! Anyways i have to sandwich?s back bc they madewrong! Then it turn out that the 5$ meal they didn?t get well they herd me say sandwich just not meal! Then put $5 meal inanother transaction! As they were all ready rude and had things messed up! I left it alone that we had extra sandwich that wedidn?t want for it was to be in the $5 meal! Also, we were only people in drive thru! Also lobby, I could see no one at therecounter so I just think that customer service was just awful experience! They didn?t apoligize, or nothing! We ended up waitingfor good 10 mins or more by then peps we?re starting to fill the drive thru! Like 3 cars! Even then is that really a rush hourfor them that they be so unkind and so slow?! A McDonalds need to be put on South Locust st! I would never go to Burger Kingthen! Read more
Wayyyyyy better and cleaner than the one on 2nd st, Our order's were fresh and hot, only problem was I ordered a #10, original... chicken sandwich, I always order with cheese and tomatoes, no mayo, cut in half, have been since I was a baby in the 90's, alooooong time ago. Only problem was, it wasn't cut in half.. must be to much to ask.. atleast they didn't rip it in Half like2nd st did. Other than that, it was perfect, will definitely be coming back here since 2nd st sucks.. Read more
If I could give a zero I would, 35 minutes to get food, no ice for months and I ordered on the app and it still took that long!... Ruined my lunch break Read more