Reviews for Jimmy John's in Gurnee, IL
Only issue is the manager. I got charged twice for ordering on the app. I called the store saying I put an order in twice by... mistake and to cancel one. They stated that there was no order and that the app was the problem. Ok fine but it still chargedme. I basically had to do a back and forth battle with the manager about the issue and he said that he could continue torepeating himself all day but he won?t do anything about it. That was a disappointment because I was charged for it anyways andnever got anything in return. He said that because it was the ?weekend ? that the charge would just fall off in a few days. Wellit?s been a week and still there. He was rude about the whole situation. Funny thing is i actually tried to order again and thistime call it in, another rude experience. I?m out of the radius for them to deliver smh ok?(nothing we can do about that whichis understandable). But even talking to him on the phone he talked with such an attitude. Stop being rude with your customers ismy advice to him. Such a disappointing experience. Wish it was handled more professionally. Won?t be ordering from this locationthat?s for sure. Unless you want to order something and never get it. Read more
???? Its SUMMER & its picnic time.Waited till the last minute to think of 'a dish-to-pass'. I call the store to ask how long it... would take them to put together 10 boxed lunches [ 5 adult & 5 kiddie lunches ] The manager very nicely reminded me ???????? onthe website they would LIKE 24 hours notice but when did I needed this order by??? I said, 4 hours from now! DONE ??no problem &I picked it up 15 minutes early and it was READY. Of course, I was the QUEEN OF THE gathering!! Thanks so much Read more
Putting aside the fact that I am a former Jimmy John?s manager, I ordered one sandwich for delivery and the driver was... incredibly rude and/or intoxicated. I was about to call the police because I don?t think the driver was okay to be driving atall, let alone threaten me with violence. Will never order from this location again. Read more
Maybe it's due to the situation of the current times, but countless times after ordering online, I'll receive a call stating... that they have no delivery driver or if delivered the sandwiches taste off. I really like jimmy John's, what a shame. Read more
Every time I want to order or place an order, there isn't any driver or they are backed up. What happened to freaky fast... delivery???!!!! This location sucks and since they did the territory line, I can't order from another location. Jimmy Johnsucks... this isn't the first time. This happens very often. Read more
I went to buy 35 sandwiches at 10:20 in the morning on Wednesday 10/13/21 and I asked for delivery service; 2 employees told me... that they will not deliver it, so I asked how long will I have to wait, they told me that the earliest time was going to be 1pm. I called the Jimmy Johns located in Fountain Square and they did the 35 sandwiches within 1hour and the most important witha smile at their face. I will not recommend this location to no one. Read more
The last two times we got sandwiches from here they messed our orders up. We spend a lot of money here since we do get at 3 or 4... each time. Yesterday my fiancee ordered 4 sandwiches. Two of them were the exact same, one was a #7,and the last one was a #9.The #7 was plain and #9 was supposed to have no onions! My sandwich was the #9 and it was filled with onions and soaked with theliquid stuff they put on the sandwich. It was disgusting! I couldn't eat half the sandwich due to the bread due to it beingsoggy. This was the worst experience I've ever had at Jimmy John's! I could understand if the store was busy, but he said therewas no one in the store. This will be the last time we will be coming to this location! (In the picture I included, to the leftis all the onions that was put in the sandwich, even though she was told no onions!). Read more
The subs are good but the service could be better. The cashier offers no help when asked and points to the menu. Mind you, I did... not have my glasses with me. Read more