Reviews for Lou Malnati's Pizzeria in Gurnee, IL
I ordered a deep dish pizza and got a regular piece of pizza. I was ready for all of the thickness and was sadly disappointed. ... Maybe we'll have to try another establishment or Giordanos instead. Read more
Placed a curbside pickup order to be picked up at 750pm. Arrived around 745, but waited in pickup spot. There were three workers... in the front area. Sat in my car until 807pm and finally called b/c workers all retreated to back. Lady was nice but kepttelling me she couldn?t see the hotbox and no one was in front because they all went home for the night. I tried to explain toher that I could see them there at one point and then they left and all went to the back while I was sitting in the space outfront. She said she would go to check to see if my order was ready and I was confused because it was supposed to be ready over15 minutes ago. She could bring it out to me and added an extra thing of cookies but regardless customer service is a littlelacking. Read more
The thin crust pizza is just as good as the deep dish. When mine was delivered, they said they ran out of larges so they gave me... two mediums. Read more
Worst experience at a Lou Malnatis ever! I put my order in at 7:12pm for 1 large pizza to be done at 7:55pm and I didn't get my... pizza till 25mins past. When I asked the guy in the green shirt and glasses why is mine taking so long when it should've alreadybeen done? Just shruggs it off like it was nothing and kept asking for my name when come on my pizza should've already beendone!!!!!!!!! Worst experience and maybe shouldn't have so many "KIDS" at the front counter Read more
Great people. Customer oriented, I wish more people knew about this place. It is east of Gurnee mills mall. No Great America,... Gurnee mall traffic. I got there and didn't order a item, ordered it onsite and they kept everything hot until the item wasready and brought it to my car. AAA+. Read more
Ordered a medium sausage and onion thin crust. The total price was about $27 which is absolutely outrageous especially for how... mediocre the food was and how thin and little food there was. At first I was very excited about Lou Malnatis new location herebut now I wish something else would take its place. WILL NOT BE RETURNING Read more
Ordered a $30 deep dish and got a thin crispy flat cardboard that I could buy from the freezer section of a grocery store.
The prices and sizes are absolutely ridiculous. Their website lists extra large pizzas as feeding 4-5 people -- what? These... wouldn't feed 4 preteen children and they cost $25 a piece. They are 16" tops...an extra large should be 18-20", youcheapskates. Their physical sizes are conspicuously missing from their website...pretty important information for customers toknow, don't you think? Especially if you are going to call a medium pizza "extra-large". How big are the smalls, then? 6inches? To add insult to injury: I placed an online order at 3:30pm for 6:45pm pickup. I show up at 7pm and it isn't done yet!It wasn't ready until 7:15pm...are you telling me that you can't prepare two medium pizzas to be ready to eat within 3hours? God **** am I mad right now. I ALWAYS stop at Lou's when I'm in the city and I don't ever remember the prices being sounfair and the portion sizes so small. Inflation is 9% not 90%. After this experience, I promise I will NEVER give this companyone single cent. I only hope that someone will see this review and it will change their mind on where to spend their hardearned money. PLEASE, not here. Read more