Reviews for Cousins Subs in Hartland, WI
Standard fare. To be expected results. A serviceable sandwich shop. No kudos and no complaints on first, possibly only, visit.... Carry on. Read more
Walked in, only 1 customer dining in, no other customers, and 5 staff workers, still took 25 minutes from time of order to... receiving food, all the food was under-cooked and cold. I requested no onions, instead they loaded it with onions, absolutelyworst service, will never go back or recommend this place Read more
5 stars four years ago. 06/2022, need to update your hours of operation.... neat drive thru but hot grill and fryers closes... 15 min before store closes? Store #9118, not a fan. Read more
I have no idea why is location is so much worse than the others. Last October I ordered a meatball sub and only got marinara. A... few months later I ordered a provolone sub and all I got was cheese and bread. Today I ordered 15 inch provolone sub and thebread was falling apart and soggy, the lettuce and tomatoes were on one side and the onions and mayonnaise were on the otherside. It wasn't even cut in half. I ordered the broccoli and cheese soup that's usually served in a paper container with a lid.This time I got a plastic oval container that leaked all over my floor mat as it was packed sideways. I also didn't notice thatwhen I was handed my soda that there was no ice in the cup. The Pewaukee, Oconomowoc, Sussex and Waukesha locations are great!I unfortunately went to this location as it's mile from my house. The owner just cuts and pastes a response to all the negativereviews as they are all exactly the same. Look for yourself. If the owner doesn't care then why should the staff. Don't wasteyour money at this location. Read more
Very disappointed! Used to love Cousins! Last 2 times back in WI hardly no meat all lettuce n tomatoes, seamed smaller also,... lived in AZ last 11 yrs wow should be a lot better Read more
Since the drive thru is completely useless I decided to see if going inside was any easier. It was not. They have a staff full... of children working. One kid sat and swept the same pile of garbage for 5 minutes not taking my order, or even aware I wasthere. The other people were too busy in the back on their phones, including the manager that came out to get a drink and goright back. I'm actually insulted I just gave this place my money. Read more
Love that this place is now corporate. The entire place is just managed better and cleaner! We have ordered several times... using the apps and all the food has been prepared the way it was entered in the app. The soups and fries have been hot andfresh each time we have ordered. This past weekend, they were busy but drive thru line moved quickly. If you don't want towait a few minutes than go to a normal "fast food" place, food is made to order like Culver's not sure why people arecomplaining! Wonderful staff and management. Thanks for remodeling and making it even better. We haven't go sick from thislocation since it was remodeled and corporate took it over. The last management ran it to the ground, the place was so dirty. Read more
It's a decent place. Depends who's working the day you order, but they get the order correct about 75% of the time (My family... are all picky eaters). Love the food! Read more