Reviews for Baskin-Robbins in Hermitage, TN
This place was a complete fail. I will not be back here ever again. The service was terrible. If I was the owner I would... seriously think about doing some retraining. ordered a banana split only got two scoops of ice cause they didn't have the rightcontainer no hot fudge no nuts one cherry and still charged full price. then my friend ordered a shake told the girl what hewanted she repeated the order back him then got the wrong ice cream Read more
After waiting at the drive thru menu waiting to place my order I decided to go to the window only to be met by a rude young lady... telling me I needed to go back around and order at the menu . This was even after I told her all I wanted was 1 milkshake .Needless to say I didn?t go back thru because I was more afraid of my attitude towards her if I was to face her again at thewindow. Not sure who manages this store but might be a good idea to look into whose running your store because I will drive allthe way to Smyrna next time before going back to this location due to the rudeness and lack of communication some of theseemployees have. Read more
They were out of the first four flavors of ice cream I ordered for a sundae. I asked for whipped cream and a cherry. They were... out of cherries. This is not the first time this location was low on product. Read more
This review is for the location's cake baker/decorator. I placed an online order for an ice cream cake with color modifications... for a luau themed birthday cake for my mom. I had bought my own topper/decorations for the cake. When I picked it up the cakeexceeded my expectations. It was beautiful. The whipped icing, ice cream, and cake were delicious. My mom loved her birthdaycake! Read more
We went to get ice cream during regular business hours. We couldn?t get through to anyone at the drive thru mic so we pulled... around to the window and 4 teens were in the back huddled together just giggling. They need a manager. Read more
They were out of everything. I ordered a icing on the cake milkshake and my sister ordered oreo because they didn't have... chocolate. I gave three stars because hers was actually good. The window had fingerprints and you could tell the inside wasnasty. They had staff I don't understand why it was like that. Read more
I absolutely love this location and I love Dunkin Donuts and I love Baskin-Robbins so this is perfect for me. And I love the... girls that work there I've actually built a friendship with a few of them Read more
Worst BR I?ve ever been to. I waited forever to get my ice cream and was able to finish it before I paid for it. There was only... 1 person in front of me. Read more