Reviews for Chicken Express in Highland Village, TX
This place usually provides great service. They discontinued standard menu options and now require coupons for them. A $13 order... became a $22 order! That's ridiculous Read more
I've been to this location for years and they've never messed up an order, the chicken was always crispy and juicy! My comfort... go to place! So good! Read more
I had one of the best drive through experiences today. The order taker was upbeat and friendly. He asked questions and upsold.... He was polite. When I actually got to the window he smiled and made a terrific impression. First time in a while that I havebeen through a drive-through and my order be correct. I let him know that the experience made my whole day and that I would beleaving a review of my experience. Read more
Korey Hardy is an AMAZING Customer Service representative! He was clear, articulate, great attitude, professional, polite and... went the extra mile. He was working the drive through at lunch rush and not only did he quickly help me Choose what I wanted, behe offered me options for upsell, like dessert. I am absolutely impressed and he alone made my experience worth it. The fish wasgood, sides were ok, we didn?t get the roll, but Korey and his smile made it all great. It?s so hard to find employees who careanymore. Korey is an asset and made my experience GREAT! Read more
I?m so sorry to say this is no longer on my list of favs. I ordered online and had to wait 25 minutes after if was supposed to... be ready. I wasn?t greeted for over 5 minutes when I stood at the counter and the greeting was ?What?s your order?? No ?hello?,no ?welcome?, nothing. After waiting so long on my order, I double checked it before leaving and there were several thingsmissing. None of the sauces, an order of bone in chicken, no gravy (not for the chicken tenders OR the mashed potatoes) and thebottom of the chicken tenders box was so wet with condensation that it was falling apart. I felt really pretty disappointedpaying $70 for chicken and having to deal with all of this. Maybe they are short staffed like everyone but the people packingthe bags weren?t moving very fast. The cook was certainly hustling though. He?s really the only reason I?m giving a 1 star - hesaved the day by helping the girl take care of my order. Too bad cause I do love their chicken. Read more
Remove original post. Removed stars. 6/19/22 Not anymore. Rushed order taker, rude guy at the window. Sounded a little... older. Only a little container of gravy with chicken livers, enough for 1/3 of livers(dipping). They used to provide 2 largercontainers of gravy. 2/3 of my lunch goes to the trash now. Not worth the fuel to go back and correct. I?ll save fuel next timeby not going back. Read more
I will not be returning to this location! First the woman at the drive thru was extremely rude and too me to wait in a parking... spot for my food. I ordered a family style chicken tender box and some livers. I don?t mind waiting, but I sat there for 45minutes! I watched multiple customers receive their food who paid after me. I figured they may have been short handed andeventually received my food. When I got home, I opened the box and not only was the box not the quantity I paid for, it was amixed order of chicken and no chicken tenders! The chicken was also extremely cold. I decided it wasn?t worth driving back andpotentially waiting another 45 minutes to fix. The livers did not taste right either. I can only describe the taste as expired.I am very disappointed because I enjoy other locations. I recommend avoiding this location. Read more
Consistently good except those little tiny portions of gravy. If you want more, (like the old, bigger. portions) you have to pay... for it... ???? Read more