Reviews for Nespresso Boutique Indianapolis in Indianapolis, IN

I would not recommend this machine at all. If you have the slightest Wi-Fi issue, you will not be able to make coffee. My... husband is a gamer, so we have a great Wi-Fi. But for some reason the app is saying that my machine won?t connect to Wi-Fi.Therefore, I cannot even have coffee. Read more

Only giving it 1 star so I can write a review. Was excited to visit this store on a road trip and rerouted to do so. Such a... disappointment to find a sign on the door stating ?due to a staffing emergency we are closed.? I would give grace however nowthat I?m reading others? experiences, seems to happen often. Do better IN Nespresso! Read more

This is the third time I?ve shown up at this location within their limited hours and they?ve been closed early. ?Sorry for the... inconvenience?. It?s a 30 minute drive each way, so I?ve now wasted another hour and gas to show up to a closed store. This isridiculous and unacceptable. Read more

I went in for a recycle bag and was met with a very friendly greeting and she was very helpful :) no issues !

Went there to learn about the machines to decide which one I wanted. First time I went they didn't open until noon (Monday... 3/14/22). Second time I went they closed at 6pm(Thursday 3/17/22). Third time I went at 2:30pm and they closed for lunch until2:45pm. So they only work 6 hours a day and close the store to take breaks? There are two employees, take turns taking breaks,like all the other stores. Once they finally opened the door at 2:45pm the young lady very rudely told everyone to get in lineat the counter to buy pods. This obviously happens all the time because they re-use the handwritten paper sign and stick it inthe same spot because there is taper residue there. There were at least 15 people waiting to get in. There is no one walkingaround to help customers with machines. You have to talk to someone at the counter while people are impatiently waiting to buypods behind you. There was a young man and you lady working and the young lady was extremely rude to me and all the customersshe interacted with. This was on Sunday 3/20/2022. I ended up getting a Nespresso machine but not from the store. I am verydisappointed I have to go back to get some pods until my online subscription starts. Hard to make it there on a week day betweennoon-2pm and 2:45pm-6pm. Would have been nice to have a place to go to try pods before I buy them. Read more

Every time I go there to buy pods the same woman is usually rude, called my card raggedy because it didn?t have a strip on the... back to swipe so when I finally just tapped to pay she said it was my fault even though she took my card from me and tried toswipe 200 times, said my chip was bad too. She asked if I recycle my pods which I do and she acted as if I was lying. Read more

I did my research before buying a machine but did go into the store to purchase. I believe it was Rocky who helped me and she... was amazing! She didn't try to push the newest machine on me, she took her time to explain the coffee pods and how they aredifferent, what I can and cannot use in my machine, she was just super nice and helpful. I appreciated her. Her customer serviceskills are fantastic and bubbly! Only reason I am giving a 4 star is I had read online that you can build your own sleeve ofpods in store. I was told in the store that is something that you can only do online, but the website does not have that option!That was a big appeal to me about my Nespresso and I would like to know where to actually go to do that. Its very misleading.Also the new machine gift is something like buy 7 sleeve get 2 free, that's still another $70 at least I would have to spend atonce, not much of a gift or a deal IMO. Read more

How truly upsetting, I have a gift card to buy a nespresso machine. Decided to drive an hour away from Greenwood to come to the... keystone mall to buy my new coffee machine. This is a Friday night and got there at 6:15 pm.. They were closed.... The sign saysMonday - Sunday new hours till 6 pm. What a absolute let down. I refuse to spend my money at a place that won't even stay openlong enough for most people that get off work to get off in time. Shame on you all. Read more