Reviews for Chipotle Mexican Grill in Joliet, IL
Should start off by saying I like chipotle a lot. But this has to be the worst experience ever! The whole dinning room was... filthy. I got a burrito and it?s super small. They were scrapping all the ingredients from the bottoms of the trays and superstingy with everything. They didn?t even wrap my burrito correctly!! Corporate should get involved and retrain and get thislocation in shape. Spending over 20 dollars for a bowl and a burrito I expect much better then this! We planned on dinning inbut wound up taking it to the car because of how freaking gross it was inside! Read more
I ordered a bowl with guac and the avocado was brown, I asked for hot red and it all leaked in the bag because they didn't put... it properly, and when I tried to the call they dismissed my complant. I spent over 30 dollars on my meal. Read more
I was charged TWICE. The young lady ringing me up said it didn't go through but it did when I later checked my bank account.... When calling the restaurant someone would pick up and not answer. This happened 3 TIMES. Not only that, when someone did answerand I asked for a manager the HUNG UP THE PHONE! I went to the store and had the problem taken care of but answer your phoneswhen people call and resolve problems. I'm pretty sure the gentleman(manager) I spoke too was the one who hung up on me. Samesoft spoken voice when speaking to the manager at the store. The restaurant had over flowing garbage inside and outside andtables needed to be wiped down. When I needed a fork they had them up at the cashier counter in a container where anyone can puttheir hand on your fork. Gross! This location needs to do BETTER! Read more
Was out of steak regular chicken. Had no chips at 6:22 coming to peak hour no guacamole. Line was absolutely dirty customers had... to ask for towels to wipe down their own tables. They weren't wearing aprons on the line no hats on around the food. The supplystation was out of napkins lids and silverware. Trash cans were over flowing and they had one person on line by themselves.Absolutely the worst store I've seen and the most disgusting show of cleanliness Read more
I rate this location 1 star because of how bad my food was. I ordered bowl. I was missing the veggies, salsa and corn salsa. The... rice was super crunchy and the food was ice cold like it had been sitting for an hour. The delivery was only 8 mins away .thebag was not safety sealed and the chips I ordered were soggy, super oily, and stale. I didn't get utensils or Napkins also. Iwill never come to this location again. I've had multiple issues with this location. I've already contacted corporate about thisissue and this location Read more
Every time I come here it?s a bad experience. Either you guys are out of food or closed early. Just came last night. You guys... were out of white rice and out of chicken! That is absolutely unbelievable. How are you guys out of chicken. Tables aredisgusting not cleaned. Trash is over flowing out of the bins. How do you guys even pass inspection? Too bad this is the closestone to me I?m gonna have to travel further for a different location because this location is never good. Read more
Food was bad. Everything seem cold and tough. They forgot to give me the drink cup for the drink I ordered and had to be asked... again. No utensils in the bins and the place had not been cleaned in quite a while there was food and napkins all over the floorand the trashcan was missing from being emptied and trash piled everywhere. When the trash can was brought back it was instantlyfilled and they didn?t even make an attempt to get rid of the rest of the trash. Read more
If I worked here, I would be so annoyed with the number of customers the moment they opened their doors at 10:45am. But they... handled it well and got orders out quick. Good was good and fresh Read more