Customer service over the phone was amazing. They checked with me multiple times to make sure they were putting the order in correctly. They even called me back to confirm something. However they offer less than the other locations, and seem to have a limited menue compared to other locations. I did end up canceling my order because they did not have what I wanted, but the over all interaction was amazing.
DONYOU WANT OLD WITH NO INGREDIANTS? THIS IS THE PLACE. Went in the garbage. $11for 2 slices of paper thin crust, the thinnest ingredients I've ever seen and served cold in a box. Health board, and food safety issues foresure.
Food is decent, but the place was not very clean when I went in, there was a dead fly in the parmesan container. Not all the staff were masked even before the restrictions were lifted. They are always friendly and the food was good, but I couldn't keep going.
We were very impressed with the lasagna. It was a big serving with loads of cheese for only $13.
They are donating to the "freedom truckers" rally, and getting comments from the anti vax/anti mask facebook group like " I have been going there for a while and have never worn a mask. Never been asked either." . So they have lost my business permanently
I haven?t even tried their pizza. I called earlier to ask about allergens and the guy on the phone couldn?t have made it more apparent that not only did he not know what I was talking about, but that I inconvenienced him by asking. About an hour later, I tried to call back again, this time to actually place an order; the guy answered the phone, I said ?hello? and he hung up on me. If the pizza itself was the best in the city, it wouldn?t matter in the slightest with service as disgraceful as this. When someone tries to support your business, the bare minimum that you can provide said customer is courtesy.
Doe is as thin as a cracker, sauce is a non existant watery paste, and the cheese is razer thin and always all burnt. Take a note from your other locations that carry the same name, Gino's Amherstview and Harrowsmith do it right.
We recently ordered a pizza for dinner and were extremely disappointed. The crust was flat and there was no rise in any of it and it tasted like cardboard. The tomato sauce was non existant, but the cheese and the rest of the topppings were fine and made the pizza edible. On a positive note when we picked up the pizza the staff were super friendly.
Explore our exotic italian food near the center of Kingston. We've been offering great seafood for years and our customers keep coming back for more. Find our house specialties once and you'll be back. That's Gino's Pizza and Spaghetti at (613) 384-6444. We'll be waiting for you.
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