Reviews for Dairy Queen Grill & Chill in Kitchener, ON
Not the best and I?ve been here a couple times just to see if it was just a bad day or not. I got a flamethrower burger that had... pickles and onions on it, but it shouldn?t come with that, and the pop machine had no ice and the pop was warm. The fries werealso cold when I got them. The workers were pretty nice and understanding but the food and drink quality overall was not great.Not planning on a revisit. Read more
Pop from their despenser is always Luke warm. Blizzards are often under filled Condiments are never included in my bags There's... always an issue here like no burgers no blizzards. One staff member is always looks unhappy and ruins the mood. On a positivenote The ice cream is always great quality, it just sucks when a chunk of it is missing Read more
Strange experience tonight... arrived to discover the debit/credit terminals were down and the staff were only able to accept... cash. No problem, went to the convenience store to withdraw cash. Came back and was told they were closed at 7:09pm because theywere all going on break and there was noone to watch the store. Confused as to how staff would be allowed to make that kind ofdecision considering this is a franchise. Read more
Worst customer service three teenagers standing around chatting. It?s JULY and they have no slushie mix ready .. Does that make... sense to anybody? Last time I got fries they weren?t even cooked definitely not returning to this location ever again andtelling others to do the same. Support small local ice cream shops instead. Read more
This isn't just a one time thing but when I order a medium or large blizzard my cup is a 1/4 empty. This isn't a bag of chips.... We complain and nothing is done. I'll go to a different ice cream place next time. Read more
June 2nd 2022. Ordered a birthday cake with a birthday message. Instead of writing happy 3rd, they wrote happy 3th. As well as a... chunk of icing missing near that mistake. It's not the worst mistake but really. Can they maybe pay SIMPLE attention? Just sadthat such a stupid mistake was made. Of course the child at the counter did not want to present the cake to me or say much aboutit. Was expecting the usual bad DQ kid service and it just sucks that such expectations were easily met. I entered the store andhad to wait while the kids chatted and laughed over the counter with their other friends that were there. The one other adult inthe store that was waiting for an order when I arrived did not look impressed either. Looking at the past reviews at thislocation it looks like the usual, they don't care and have no interest in fixing their mistakes or reputation. Read more
Took the kids here for a slushy and mini blizzard. The service was fast and the staff was very friendly and quick with getting... my order together, store was also very clean! They do have a one way road closure in front of them at the moment but all in all, great experience! Read more
Disgusting! Every table was filthy and 4 staff standing around looking for a lost cake order that was supposed to be ready for... pick-up. Ignoring me standing there for nearly 10 minutes before I actually asked if someone could take my order.... I won'teven begin to describe how utterly filthy the washroom was.... please don't go to this establishment. There are other DairyQueens much nicer than this one. Head office and the health department need a phone call. Read more