Reviews for Andy's Frozen Custard in Lakeland, FL
Great variety, and high quality selection of desserts ????. Such a fun place to take the family, or a date. Everyone ordered... something different, and everything was delicious ???? Shakes, malts, scoops, etc.. wonderful variety of toppings to complimentthe creamy confections. Highly recommend Andy's Frozen Custard! Read more
Cute place but my daughter and I both agreed that we would rather have a milkshake from Dairy Queen, Twisty Treat or Sonic. Our... shakes ended up in the garbage honestly I didn't even drink half. It was liquid with no good flavor and I order the same shakeeverywhere. Sorry but I'm not going there again it was a waste of money. Read more
Let me first say I love the style this place has. Looks great, very clean and would pull in any would be potential customer from... the road. The service however was so so. Mostly operated by teenagers. That?s to be expected at an ice cream shop but it seemslike they had very little training. I watched multiple employees drop items on the floor they were working with and just pickthem back up and use them again. The two employees we spoke to had zero customer service skills. Hardly looked up at us and didnot smile the entire time. I?m normally not a stickler about these things but it was very noticeable here. We also heard whileour order was being prepared the manager verbally yell at all of the employees for not getting peoples order correct. I?m allfor correcting your employees if need be but not in a way where it publicly calls them out in front of the customers. Thatbeing said I do believe the two orders I?m front of us had to be remade because they were wrong. Our orders were fine with noissues. Now for the simple part. This custard was nothing great. Very basic. While the menu looks like it has a ton ofoptions you will find out pretty quickly it?s mostly just chocolate and vanilla with a selection of toppings. It wasn?t bad butit wasn?t great either. Just average. While I love the look and feel of this place there is nothing i experienced that wouldcause me to want to visit again. Sub par service and management. So so custard with a cool building. Cheers Read more
So many custard choices and concoctions to choose from you just can't go wrong! The kids played in the front bench area while... we enjoyed out delicious treats! Must visit! ???????????? Read more
Good custard, decent price. Really not much else to say. Wish they had just a little indoor seating but it?s a drive through... basically. Good stuff all around Read more
The root bear float was delicious! The only thing I didn't like was that the area to enjoy the frozen treat was just a few... benches, there is no umbrella, no inside seating available. Just kind of too hot for that not to be an option. Read more
Everything is very clean and Not Sticky. Our Oder was prepped quickly on a very busy and extremely hot August day. They... proudly serve Sprecher root beer hand crafted in Wisconsin, where so many great foods are made. Andy?s carries a vintage styleand good products. For possibly the first time in my life, there may possibly have been to much chocolate. Bottom Line: Ihighly recommend Andy?s to friends and family! Read more
Close early. Again, and again. Play stupid games - win stupid reviews. This is not the first, second, or third time I have... taken the drive to Andy?s and found them closed early. Today is Saturday - and winter or not - the Sat hours are advertised inthis sign, and online as 11:30pm. At 11:20pm (you can see the clock inside) this place was an already shut down and cleaned upghost town. No one in sight. The custard is always consistent and very good. Service here has declined steadily since theyopened. Sadly i help train companies on customer service and can be very tolerant of poor service as I know it stems from lackof training and over extending your team most of the time. Hire low payed teens and think they?ll care? you?ll quickly realizethat without leadership your ship will sink. The last time we took the family, the cashier was extremely pushy and rude and wewere there during a slow time. She rolled her eyes twice at the order and handed ice cream to my mother so hard it smashed openin my mothers hand and spilled. Another cashier apologized and fixed it. Now they just close early. I?ve been told ?pandemic?,?not enough staff?, and I?m certain this time it?s ?hurricane?. Too many times to make it ok. Culver?s and the New Rita?s areboth open and have excellent custard. Bye Andy?s. See pic: closed and already locked up at 11:20p (clock in back) andadvertised as open until 11:30pm. Just happens too often. Read more