Reviews for Chipotle in Lakeville, MN
Did a pick up order on my lunch break brought it back to work I found a hair in it. Drove back got it remade then realized they... didn?t put any meat on it until I got back to work. Drove back and all they gave me was this tiny plastic container of the meatwhich melted the container. Never going back to this location Read more
I feel the food quality has greatly decreased at Chipotle over the past few years. I don't eat here often, but the food is not... as fresh, flavorful, or high quality as it used to be. The only high point right now is the people. There are a number of youngpeople running the show when I stop in, and they provide great customer service, even if working through things like supplyshortages. Example: sometimes they just don't have chips, or are completely out of two meats, because the food doesn't show tothe store. Read more
Every time I do a online order they forget something. This place is a joke. I have had my last chipotle in Lakeville. Highly... recommend going somewhere else. Read more
What a disappointment. Horrible manager hung up on me when I asked for her name. I called to complain about brown guacamole, I... understand how avocados brown When they sit out. She was saying "I'm sorry you feel that way." When I told her this is garbage.Now I know where to go if I want real Mexican food, Taco Bell. I'm done with Chipotle. Read more
Really disappointed. Location management thought it was a good idea to take a massive catering order earlier in the day. The... backlog lasted well into the evening. I ended up waiting over an hour for a pickup at 730pm. Turns out that the order waseither overlooked, not entered, or taken by someone else who had also waited too long. I ended up having to ask the staffmanually, and thankfully they made my order right away. No hate on the staff. Those folks were handling it as best theycould. Really really really poor management. Someone please take note. Read more
I would avoid this location if possible. Workers were very slow, and mostly understaffed. The manager is never there (while the... poor team struggles with only a handful of workers). I went for an entree and 2 kids meals after the online ordering system wasdown (went through the whole process to tell me upon paying that it was not available at that location). Upon arriving, the linewas out the door. When it was my turn, they filled my meat and rice/beans then left my meals to sit while stocking the entiretoppings counter (4 minutes). When I paid, I was charged for guacamole that I did not receive. The organic drink station wasempty and the cashier just shrugged and said ?I guess it appears that way.? Then said they were out of kids chips. (There were100 bags stacked behind her of regular size.) I asked if I could get one regular size instead of the two kids chips and she saidthey were for paying customers. (Am I not a paying customer?) After stating the place was messy, slow, out of drinks that Iwould order and not helpful to customers she tossed a bag in very rudely. When I arrived back home (5 min drive) my food wascold (from sitting so long on the counter during restock) and there were only 15 chips in the chip bag?. Glad I did not pay forthem, that?s less than a kids chip bag! I review it poorly due to the lack of management, uncleanliness, speed of workers, easeof ordering and unfriendliness by staff. Staff appears to need some training (from the manager that isn?t there) in workingshort handed. It is clear the customer is not valued at this location. Read more
This is my second time ordering online at this location. Both times my order was less than satisfying. My first online order had... the MOST cilantro, one person could ever bare, in the rice. Hoping this was mostly a fluke I ordered online again today for mylunch hour. I placed two orders. Ironically the second persons order always comes out just fine (besides the cilantro incident).My order is rather simple. Chicken and extra white rice. Nothing extra. Today it wasn?t even close. So I?m not sure if I justended up with another persons order, or if, in fact, this was how my order was interpreted. Would not recommend for onlineordering. The lines are long, when I have so little time to spend on my meals. It?s very unfortunate that I will have to writethis location off of my list for the future. Read more
Food and flavors are always good. Chipotle is one of my favorites. Portions have been a little skimpy the last couple times I've... went, but if I've politely asked for a little more they're happy to give it. I've ate inside twice now and it's very busy andthe tables are frequently not wiped down which is the only complaint I have. Read more