Reviews for El Pollo Loco in Lancaster, CA
Get on there reward app. Every $50 gets you a $5 reward to discount your meal. Works like cash.
I've been using this El Pollo Loco for a very long time now and I have always appreciated their food and their service. I... have no complaints. Read more
Loved everything about El Pollo Loco. This location has some very sweet and kind cashiers working the cash registers and if they... do make a mistake, they correct it immediately. I was handed my take out bag once and just as I walked out the door. The cashiercame out right after holding a side that was not put into my bag. She apologized and I have a lot of respect for that. Icould've gone all the way home and then realized it but she came out to give me my missing side. Good food and great customerservice. And BTW that mistake only happened once! And that was roughly 6 months ago as of this posting! Read more
The customer service i experienced today was awesome!!! I oreded a very popular item off the menu but honestly forgot the name.... I ordered the wrong item. The ladies (Crystal & Gaylin) were so nice and took my order and fixed it right on the spot. Thesewomen were trained right .. I appreciate the time they took to help me!!!!!! Thank you again! Read more
Aeromatic seasoned rotisserie chicken that is crispy outside and tender inside. They used to have 1/2 and whole chicken but now... its by pieces only. Still delicious. The sweet churro desert tops the meal off perfectly. Great for families. Plenty of parkingin the plaza that can accommodate large vans and SUVs. No outdoor seating. Plenty of tables indoor. Read more
El Pollo Loco is Top 5 all time for me, and this location is my favorite in the AV. Not that it?s perfect every time but I?ve... had the best experience overall here. The rancho vista Blvd location has disappointed me too many times. If your in the area,valley central way location is worth the extra few miles for Eli pollo loco die hards. Read more
This was my first visit to an El Pollo Loco. I've heard good things about the food here but I was disappointed. I ordered the... Double Chicken Avocado Bowl and it was very liquidy (bean juice from a can I would think) the chicken was very hard and burnt,and there wasn't even a quarter of an avocado on it. My soda was also flat. :( Read more
Could be cleaner but customer service was exceptional. Food was made right and hot!