Reviews for Baskin-Robbins in Laurel, MD
Every time I come into this location, the customer service sucks. It's takes forever for someone to greet you, get your order... taken, and receive your item. I waited for a small coffee for over an hr once. I only waited because I already paid and the teammembers on duty that day didn't know how to do refunds. Smh! Read more
This place is completely filthy! I mean with Covid going on, there should be an encouragement to help keep your environment... CLEAN and germ free as much as possible. The fact that food is served here is disturbing. This comment is coming from a truesource. Real Talk I hope I see or at least here about a change at this store. Read more
They only had 4 flavors of ice cream. The place is filthy.
I visit this location today , the gentlemen took my order while getting my order together, 2 young lady enter the store he get... distracted and he messed the order up. When I tell him , that is not what I want, he has an attitude and said he will have theyoung lady help me . I then asked him what is the issue. He replied that there is no issue that we can?t get along so he willlet she help me which she did and she did an awesome job and get it right.? thank you young lady.? As for the young man customerservice job isn?t for him . The owner should consider replace him if they?re serious about customer service and making money.Would not return to that location. Read more
If I could give a zero star review, that is what this would be. I had the WORST experience with employee Enos (I dont know if... that's how his name is spelled). I walked in and was not greet but flagged over when this employee finished helping the previouscustomer. I specifically asked him the type of serbert flavors. I saw a flavor called watermelon splash, and asked if that wasserbert. He was very nonchalant and condescending. When I asked about the strawberry serbert. I was told that was the onlyserbert flavor in the store. I knew that was a lie since I could clearly see the rainbow serbert on display. I finished with myorder and had my items slapped on the counter. I had to ask for a bag, and my items were shoved into this tiny bag. When anotheremployee came over to take my payment, I then inquired about who manager was and if I could speak with them. The disgruntledemployee proceeded to interrupt and argue with me. His coworker had to cut him off and tell him to stop talking. Completelyunprofessional and the employee lacked product knowledge. The strawberry serbert I asked ordered was actually ice cream. I urgeanyone else thinking about going to this location NOT TO GO HERE. I should have went to Cold stone where I have always had apositive experience. Read more
When I ordered an ice cream milkshake, the worker started adding more ice cubes than ice cream. I questioned her about that, and... insisted on more ice cream. The worker then couldn't get the blender working even after another worker came over to help. Iended up getting a refund. This is the first time in 2 years I had a problem with their service like that. Read more
This place only received 3 stars because I actually enjoyed my ice cream. My family and I(6 adults 2 small children) came into... this establishment on Saturday evening after a nice dinner and we were rushed out before closing time. We understood that theyclosed at 10pm so we made sure to arrive 30 min before closing. Around 9:40 she told us they were closed. I said the sign saysyou close at 10pm. She looks a me with a look that reads "oh well" and proceeds to shrug her shoulders. About 2 min after thatexchange she cuts off all the lights.VERY RUDE!!! After spending $40 you would think you could at least sit and enjoy the icecream during business hours. I guess not. Read more
Great ice cream! The reason I gave it three stars ?? ???? is because they never have supplies. The lastime I was there they... were out of bananas and my wife wanted a banana split. The precious time they were out of regular cones. And this time theywere out of the banana split dish so they make it on a cup. It?s not the fault of the employees. They just work with what theyhave. So the store gets a low rating. Read more