Reviews for Baskin-Robbins in Lee's Summit, MO
I love this BR location! The new ownership is amazing, they care about the store & their customers. Not to mention the cakes are... delicious and thoughtfully decorated! Will definitely be ordering more cakes from this location. 10/10 recommend! Read more
Great experience! The staff is super nice and attentive and the layered cookie dough sundae is AMAZING! Will definitely be back
Worst cust serv ever from a BR! 5 working, only 1 waiting, 2 cust. A man, possibly mgr, stood in front of me. Asked him to... wait on me and was completely ignored. 2nd young girl said no as she was the decorator. Asked permission from an older womanif she could help me. And did. Older woman was sweeping the floors! The two young women were good workers. Read more
THANK GOD for new ownership! I have stayed FAR away from this place because of a terrible experience I had last year (which was... such a bummer because I live not too far from this location). I was told by a friend that it's under new management now and togive it another chance. I actually got the opportunity to meet the new owners and they are SO kind! Obviously, word had gottenout because it was busy, but still an efficient experience. The store was CLEAN! My order was CORRECT! A complete turnaroundfrom what it was before. Thank you so much for getting this place on track again so families can enjoy a fun experiencetogether! I WILL be coming back! :) Read more
Met new owners today. Friendly young couple. Doing a great job. Ice cream sundae was delicious.
Ordered a cake for my sons birthday and received a call shortly after saying they didn't have the mint chip ice cream I ... requested and wanted to know what other flavor I'd like. I explained I don't want a different flavor, just cancel my order. Inever picked up a cake but was still charged. I've tried to reach out to management but keep getting told manager isn't there.I've launched a complaint with my credit card company in hopes of getting back the money they took from me. Read more
The ice cream was good, but the store is filthy. Smeared, dried, crusty ice cream all over the table, the counter by the... register, and on the glass cases. It doesn't take a lot to periodically wipe down all the flat surfaces with a damp cloth withantiseptic on it. Also some wall molding torn off exposing bare wood beneath. The owner/manager needs to take an active partin the operation of this store and clean things up. I wanted to go elsewhere but we are traveling through the area and we'rejust across the lot at the laundromat so we really didn't know where to go as we are not familiar with the area. Read more
Great ice cream and great service here today. The two girls working were slammed but had a smile on their faces the whole time.... I?ll be back to give them business! Read more