Reviews for Freebirds World Burrito in Lewisville, TX
4 stars cause the food is good and the place is clean. Not 5 because the way they handle pickup orders is atrocious. You?d think... they?d just slot the pickup order that has already been paid for and has a promised completion time into their line. They don?t.They wait until there is literally no one in line to start your pickup order. So if you order pickup while there?s a line,expect to be waiting as long as 30+ minutes after your promised completion time to get your order. Literally been sitting in thelobby waiting for food I already paid for for 32 minutes now, at time of writing. The place is great, but don?t order pickup.It?s faster to just go and stand in line. It?s taking all my patience to objectively give this place 4 stars. Read more
If you want to order delivery directly from a restaurant that gets 70% of the order wrong and what is sent is cold and taste... like it's a week old then this is definitely the place to go. I'd recommend going somewhere else because this place isconsistently bad and probably needs to be either closed down or needs new management. Read more
I go there a lot and i realy like the food but lately the quality is not too good the chicken has been cold lately its cooked... fully but they seem to have an issue keeping it hot in the kitchen Im giving it 2 stars because I really enjoy the flavor butoverall still a good place to eat just heat up the food some more. Read more
My family eats at Freebirds frequently on Sundays. My kid likes getting the kids nachos...she got them last week, but I was... informed today they no longer offer a kids nachos option. It's difficult to know the menu since it's so slimmed down now & thekids meal options aren't even listed. Regardless, it's seems like when things change (like fajita chicken now instead of white-which was better imo) there should be some small signage indicating a new item or familiar favorites that have been removed. Istill requested to make a small nachos bowl, & I didn't care how it was charged to me but they made it seem like it was now animpossible request which it's just chips and cheese so....idk. The manager on duty was curt and acted like I was crazy forexpecting the same thing we had just ordered several times as recently as a few days prior, then huffed at me and walked away.Some of his staff seemed like they were seriously not liking their job or having a bad day as well which negatively impactedtheir communication to the guests. Separately, they've removed the umbrellas on their patio which I wish they'd put back out. Weare generally fans of this business but are disappointed with the recent changes and general staff morale at this location. Read more
Usually have a great experience at freebirds. They gave us about 15 chips and barely any guacamole. The new kids working there... are slow and hard to hear. Read more
Great food! There was a gentleman taking my order and he made that burrito just as fast as I was ordering. I'm positive I was... the one slowing him done. Extremely polite and welcoming! Cheers brother! Thank you for being so cool! Read more
Austere and Clean. This taco shop was good but not especially remarkable. The food was good but not what I'd refer to as... outstanding. Everything was fresh and tasted good but not to a unique or mouth watering level. The main detraction was thetortillas, if they were made fresh in house the flavor profile would have been drastically improved. I had the limited timePrime Rib Freebird burrito which I found virtually indistinguishable from just the regular steak version. While I would say thisplace is good for a quick bite or maybe your lunch hour from work. Their are many other choices out their with far betterquality. Also the staff where polite but not in anyway engaging no one asked us how our meal was or anything other then took ourorder, then took our money and that was it. If the place was slammed busy I'd understand that but it was virtually empty withlike 3 other customers already seated with their food. No line at the counter and no sign that a recent rush had occurred. Theatmosphere here was like a commercial franchise sandwich shop. It was fast, our order was made and done before we reached theend of the counter, It filled our stomachs for a competitive price but that's the highest praise I can find for it. Read more
Over it. Every time I come here now I pay $15 for a burrito that half lettuce and guac then the other half is chicken and beans... always super disappointing trying to eat through it. Definitely will not be going here anymore. Read more