Reviews for Mad Mushroom Pizza in Lexington, KY
I called and made an order for delivery for an office lunch and was helped by Kaylyn (sp - so sorry!). She could not have been... kinder, more helpful, or more thorough in her assistance. In a world where it has become rare to have someone take the time totreat you kindly and help you in a way that makes you feel like you are valued, Kaylyn went above and beyond. I sincerely hopeshe is valued by her employer and coworkers, because she was the exemplar of customer service. Because I was treated so well, Iwill absolutely bring my business back to this location. So grateful for the kind and warm service! Read more
Update 9/23/2022: We received a $50 credit from an owner with an apology. Apology accepted. We used the credit for round 2... just to see if they got better and you know what they did. So maybe that day was just a fluke or a bad cook that day. Thispizza was far better this time. So I think the note to self is, don't order in advance, just order when you are ready. We havenow gone back a few additional times as well. No longer a 1 star. Update 8/4/2022: As you can see in the comments the "owner"ask for more information via email. As of this date they still have not responded to my email sent that same day. BE WARNEDthis is not a customer friendly place when they mess up your order. In one word, horrible! Look at this burnt pizza. Tried toget a replacement the next day but the manager Todd wanted me to drive back down there with the pizza. I sent him a picture andTodd refuses to reply. I got a vegetarian pizza and the taste was horrible. It tasted like all the vegetables had been watereddown and no. seasoning and zero flavor. By far the worst pizza joint ever. On a good note, the cheese sticks are really good. Todd, you owe me a refund! Read more
My daughter and I go for the cheese Stix every time!! We add bacon, sausage or chicken and pineapples on them. The pizzas and... grinders are yummy too!! We discovered their chef salads!! They are incredible!! I highly recommend them for whatever you'relooking for to eat or snack on!! Read more
I ordered 3 large pizzas on Sunday night and was told 30-40 minutes it would be ready and when I arrived 35 minutes later, I had... to wait an additional 25 minutes for my pizza just to find out that my order was done all along and the employee just overlookedmy name. By the time I got home (12 minutes away) my pizza crust was hard and the pizza was just old tasting. This is the secondtime something has happened here. The first time I asked for no onion and the pizza looked like it had extra onion! Very unhappywith overall experience with Mad Mushroom. Read more
This was my late night college meal right here (1998-2002). Twenty years later, still the best cheesesticks I've ever... eaten. The marinara and cheese tasted different from 20 years ago. The employee told me they have since moved location and nowuse a more premium marinara sauce and upgraded their mozzarella to buffalo. Still has that nostalgic Mad Mushroom flavor andtexture, but it is different than my memory serves. Still great! Read more
Good pizza but not worth being on hold for 5 minutes?more than once. On different occasions. I even called during different days... and times, and guess what. Still on hold. Really shows how well management treats their employees if the employees could careless about customer care service. This 3 star is for management, not employees. Hope it gets better for them Read more
Awesome place to eat. The country club grinder was amazing. The pizza was as good as it gets and service was fast. Not to... mention the workers were super nice and very helpful. This is a must if your in Lexington Read more
Absolutely cooked to perfection. Always a strong ?go to?. Solid place!!!