Reviews for London Bicycle Café in London, ON
Went in for a refund because a rack that I bought didn?t quite fit. There were some issues with the debit system, and they were... incredibly generous while I waited. I was offered coffee, got some recommendations for tool kits, and when we eventually settledon a cash refund, I was even given a coffee mug to take home! I?ll definitely be back in the future and I will recommend to myfriends as well. Thanks friends at London Bicycle Cafe! Read more
As someone who favours Downtown London, this place is a godsend on most Sundays when servicing your bike is needed. With low... prices, swift service and friendly atmosphere for simple repair jobs like tire flats, this place will get you back in actionwith a smile. The cafe portion is a welcome bonus as the ideal waiting area at least as you relax waiting. Even better, when mybike was stolen, this business generous enough to provide a used bike, albiet one they felt they could not sell, as areplacement for free. While obviously this is not a particular service everyone should expect, it still speaks so well as to thestaff's character to at least their regular customers. That said, this is not the place for extensive repairs with many partshaving to be on order and the selection of accessories pales against To Wheels'. In addition, this cafe's habit for being closedSundays on holiday weekends is most vexing such as on Civic Holiday weekend when my bike chain broke and I had to get my bike toMountain Equipment Co-op in south London for this essential repair. Read more
I brought Alex a 25-year-old bike and many questions. I was thoroughly impressed with his knowledge, reliability, and his... general interest in my bike. He quickly tuned it up and had it ready within the prediscussed time frame. Read more
The Bike Cafe has a blend of coffee shop vibes and bike support that makes for a fun stop off the Thames Valley Parkway. I'd... love to see a bike lane extended to connect directly! Read more
Absolutely disgusting behavior from their staff. Extremely unprofessional, unhelpful and outright rude. Rolled by on my bike... today and saw customers leaveing the store. The doors were wide open with several customers inside looking at bicycles. Iwalked in because I just wanted to ask for a rough estimate regarding how much it would cost for a very basic repair (plasticpiece on the gear shift was broken). An extremely rude employee asked if I was someone named "Robert". When I said that I wasnot, I was told to leave the store because "we are busy with a group today". Apparently these employees don't value customerservice whatsoever. I informed the staff members that I only had a very quick inquiry and was one again told that I was not apriority because of some group and that they're closed to everybody else.. I absolutely do not recommended this business toanybody seeking bike repairs. I went to another shop just down the road and got the repair done in a matter of minutes eventhough I was just looking for a price estimate. I suggest that the owners of this business have a discussion with theiremployees regarding the professionalism and attitude. Perhaps might be a good time to discuss the appropriate way to speak topotential customers. Read more
The customer service is great. My bike repair was ready on time. The staff is great, can't say enough good things about this... store, I will always go back. Read more
Extremely helpful and friendly service. Got my flat fixed quick, and provided a guarantee if it went flat again in the near... future. They were also ready with more long term solutions is they're needed in the near future Solid experience, willdefinitely be back for future bicycle needs. Read more
Was able to get my bike totally refreshed and reviewed along with some suggestions (but no pushes) on future work that maybe... needed along with the reason it could be. Great experience and will definitely be coming back. Read more