Reviews for Einstein Bros. Bagels in Lubbock, TX

Unfortunately the app does not work for this location and it's drive up only. So it took way to long to get breakfast! We are... traveling and this is one of the largest Einstein I have seen. It's a shame you couldn't go inside to order especially since theapp didn't work. I'm sure it's a staffing issue. Read more

This was not the first, but the last of very poor experiences at this location for me. I don't know what is going wrong here,... but there are significant delays and issues with equipment not working. Today, I had to get out of my vehicle to ask the drivethrough line to move in order let me out to get to work. Each of the times there were issues, the workers were frustrated, andlet that show in how they spoke to the customers. Read more

For some reason they lock their inside doors (not even close to closing time) so you are forced to go through the drive through.... everyone is so lost here it?s honestly embarrassing. i called before one time and asked for a bagel sandwich on what bagel, thelady thought i had order 3 bagel sandwiches with a random extra bagel. another time before my friends bagel had a mustard packetin it. they messed up my order multiple times. i had ask for the avocado veg out bagel sandwich and the straight up just gave meavocado toast. common sense is most what this restaurant lacks and when they make a mistake they act that you are in the wrongand don?t know how to go about it. Read more

We walked around the building trying to open doors only to realize that it was drive through only. How hard is it to post a... sign? Only three cars in line, but it still took 40 minutes to get our order. They were out of coffee and the sandwich Iwanted. When I got home everything was cold and I toasted. Terrible! Read more

The dining room was closed. It took 45 mins to go through a line of four cars. When we ordered we found out that they could... not serve any coffee drinks of any kind. When we got to the window, we had to change our order because they were out of severalitems (but somehow didn't knkw that when we placed out order). We finally got our food and the service was not polite orcaring. I won't be back again and I suggest others find another place to eat. Save yourself an hour of dissapointments! Read more

I usually love Einstein, but this was disappointing. There?s a sign on a single side of the building that said drive-thru/to-go... only, but nothing on the doors. If you didn?t happen to notice the sign (which isn?t very noticeable, we only saw it as we droveoff) then you pull on the doors because there?s no sign stating it. The hours on the doors are also incorrect; the drive-thruwindow has the only correct sign for hours. My food was not good. My bagels were cold and rubbery, and it was dripping in coldbutter. I asked for it toasted but this was barely even room temperature, borderline refrigerated. Hoping for better next time. Read more

This location is closest to my place of work. I stopped in this morning, waited in the drive thru line for 7 mins with no one... answering.... Drove around and had to play musical doors, (there is three and had to pull them all to find an unlocked) thelobby has 0 lights on, walked up to the front counter and a girl was setting there on her phone. I stood there about a minutewith out her ever batting an eye, then said "hi", she did not even bother to set the phone down, as I asked if the drive thruwas open.... She stated "yes" and I stated that I had set out there as well as several cars behind me for around 7 minutes. Sheyelled for a girl in the back named Amanda, now Amanda was the sweetest and apologized, she did give me a coffee for the wait, Iordered the "all American", Amanda asked her to make the sandwich, as sge made my coffee.... I know I should have checked butsince all the up and down I had to rush, went to eat it and let me tell y'all it was COLD, and you can tell just slippedtogether... There was one piece of bacon and the bagel was so hard I couldn't eat it. Such a waste of 8 ish dollars!!! Read more

This is not something I normally do but this location is only drive thru so when I got home and went through my order it was... totally wrong and when I tried to call and explain to them the problem no one picked up the phone. I called twice and it justrang until the phone hung up on me. So here I am on the internet. Honestly they are probably busy right now I think church isletting out but it?s still aggravating especially when I spent over 30.00 and did not get what I ordered period. So I ordered 2toasted blueberry breakfast sandwiches with butter instead of smear, 4 plain bagels double toasted with extra plain schmear, 1six cheese bagel toasted with onion and chive schmear, and an order of avocado toast. So I get home and find that instead ofblueberry breakfast sandwiches I only get buttered blue berry bagels and I was shorted 1 plain bagel, also not any of the bagelswere toasted at all. Not even the avocado toast which on their menu states that it comes toasted. Also if you order extraschmear and then smash the bagel halves together and get the cream cheese all over the packaging is pointless. I am very upsetthat I spent money on this. Honestly this isn?t the first time I have had problem orders but they were small inconsistencies.This makes it to where I don?t want to ever go back though like honestly I know most places are short on workers thanks to Covidbut this lack of care for your customers from the employees has lost you a consistent patron. Read more