Reviews for Pei Wei Asian Kitchen in Lubbock, TX
It's a tale of two rating criteria: service and food quality. The food quality was really good, whereas the service and... attitudes were terrible. The food rates either a 4 or 5. The service rates a one. Employees seemed genuinely annoyed that acustomer walked in at 4:30 pm (the place was completely empty), and it showed the whole time I was there. Would I recommend?Maybe. The food quality was good, but the poor service helped usher in early onset indigestion. Updated review: Went back for asecond try in late August 2022. Originally gave 3 stars with above review... Downgrading to 1 star. Online hours show that thisestablishment opens at 11:00 am. Hours posted at premises says that it opens at 11:00 am. Arrived at 11:15 am. Doors wereunlocked so it should be open. I walk in and go to order and nobody's there at the counter. Wait five minutes and ask "Is anyonehere?". Get a reply of "I'll (F-word in gerund form) get to you in a minute. Waited five more minutes and this time asked "Ifyou're not open or ready I'll come back in a while". Get a reply so full of expletives I can't post them here. I left, and willnever be back. The sooner this place goes out of business the better. A disgrace to the brand and a splinter on the posterior ofthe Lubbock business community. Read more
9/29 ate lunch here and the food was very good. The deal breaker for us was being served in a disposable bowl with plastic fork... and knife. When I paid 38 dollars for lunch for two I expect real silver ware and a plate. Had the pei wei spicy beef which hasbeans and carrots with rice and beef. Could stab the beans or carrots with a plastic fork so had to eat that portion of the mealwith our fingers. Great food served with cheap utensils. I would expect that at a cheap carry out place, disappointing to saythe least. Read more
Ordered the honey seared steak, got a completely different item. Even though I paid extra for my original entrée. No vegetables... to be seen on any of the other entrees either. Read more
This place continues to go downhill. Staff was unmotivated and made us wait while all 4 of them worked on a to go order as we... stood at the ordering counter. Food was absolutely terrible. Kung Pao Chicken was not spicy at all - in fact sauce was nearlyidentical to what the Mongolian sauce usually tastes like, but even sweeter. The chicken had a strange texture - maybe it wasall thigh meat, not sure. It was drowning sauce - making everything soggy. Pad Thai was inedible. Spicier than Kung Paochicken dish with strong flavor of Siracha. Noodles cooked to near mush. They left sprouts and green onions off, so zerovegetables in it. They apologized for no sprouts and gave us a cup of raw sprouts to add to our dish ourselves and said theywere out of green onions. Would have been nice to know up front. Also swimming in sauce to the point of being more of a noddlesoup. Dish tasted microwaved but that could have been it was stir-boiled and not stir-fried. The edamame was room temp and notsalted. Dumplings were obviously frozen - almost identical to the ones from my freezer and just as plain. We will never comeback. I only left this review to save others from trying it one more time and I'm a bit salty at wasting over $30.00 and notreally wanting to eat anything. This place has given up, and it showed. Read more
My experience was absolutely horrific, and I will never dine there again. The lady working the togo area was extremely rude, and... the food was absolutely terrible. I ordered a soup, and an appetizer, and both were awful. The soup was missing key ingredients,yet they served it anyway. The wontons were both cold, and extremely soggy. I requested hot chili paste, but there was nothingin my bag. After returning to address my concerns the togo worker was very rude, and seemed too preoccupied, although there wereno other customers that I could see, to help me. When she did finally acknowledge my existence, she acted as if i werebothering her, and actually became argumentative. Overall it was a total waste of time and money, and it definitely left meNEVER wanting more! Read more
Not what it use to be! There was plenty of food on each plate. The lettuce wrap, had brown all over the lettuce. Sesame tofu... with noodles ???? was good. The broccoli ???? was the best part. The chicken teriyaki was bland. Read more
The line moves fairly quick here. The menus are placed strategically along the waiting line so you can be ready to order when... you arrive at the cashier. The cashier was friendly and did a good job of taking, and repeating back to us, our order. The waitto get the food was average. He restaurant is usually busy so a little wait is to be expected. On this visit we were given thewrong sushi order. As I was about to go bring it to an employees attention, a server brought us the correct order and apologizedfor the incorrect one brought earlier. The restaurant could work on the overall cleanliness. I understand that can be a projectwhen it gets busy, but that is what every customer sees and impacts the overall experience. The tables are routinely dirty andfinding someone to clean them is a trick. Easier to do it yourself, although doesn?t cleaning your own table seem contrary towhy you?re eating out?! Overall the food was good, not great. Service was quick and efficient, and cleanliness was poor. Read more
My sister had the shrimp bowl, and it was just oily and does not taste fresh. My orange chicken I could only tell it was orange... chicken because there were some orange slices in the bowl. The chicken had no sauce on most of it, and little on the ones underthe orange. The chcken itself was dry. The rice is okay, but I thought it came with veggies ( maybe there been a menu change Iwas not aware of) The egg rolls are quite oily , and very little filling. The crab Rangoon is most cream cheese is littlecrab. It was ready to be picked up, so that is a positive The fortune cookie are your basic type, but two of the three had nofortune. So I guess that is good luck because the fortune cookie fairy owes me a fortune. It gave my family digestive issueswithin a couple of hours of consumption. It will be a very long time before we even consider eating here again. Read more