Reviews for Wendy's in Lubbock, TX
The service was extremely slow I waited 15 minutes for my order along with other customers who probably waited longer. The food... was not even hot and fresh for waiting so long. The last few visits to Wendy's were unsatisfying including one at 98th and Slidethat location ran out of meat and the 2 female employees one being the night manager were very rude! Read more
Absolutely the most amazing service I have had in a really long time!! Way to go! The orange hi-ci was delicious and I'm not a... fan of orange hi-ci my burger was fresh, fries were salted and cooked to perfection. I will definitely make this my forevervisit. Thank you all so much for making my day Read more
Waited over 7 minutes before any of the 5 employees working the inside or the other 2 employees standing outside talking would... come over to at least acknowledge us. I was 1 of 3 customers just standing around waiting. SMH Read more
I ordered a strawberry frosty was excited to finally try it. The manager that served me gave it to with a lid that should have... been a clue. When I pulled off from the drive through I took off the lid to get at best a running strawberry shake. I calledWendy?s and the manager that answered I told her why would you serve a customer a frosty that wasn?t frozen she said I?m not themanager working the drive thru.so she gave the phone to the other manager I asked her the same question she proceeded to tell mehow the machine worked when they poor a new bag of mix in. I again told her the question why would you serve it if it?s notfrozen she handed the phone back to the first manager my question was never answered The first manager said the second managerwas going through a lot and she was trying not to have a nervous breakdown I guess I didn?t need a strawberry frosty LOL Read more
My entire order was cold I refuse to go back considering the manager?s customer service sucked as well! When I called just to... let them know that even though they were extremely dead that my entire order came out cold I swear I could hear the sarcasmsmack me through the phone. THIS IS A HECK NO FOR ME! Won?t go here again! Waste of money & time! What happened to customerservice these days smh! Read more
The burgers must have sitting a minute or20. The fries were old, hard and cold. The service was good. The computers went down... and they were calm about it. Didn?t take long to come back up. They sure have a lot of complaints and I don?t see any corporatetrying to apologize. Shame Read more
My fiancé went to Wendy?s to try the baconator fries and this is how they gave it to him like what is this its just laziness... and the cheese was not even melted with just clumps of bacon this is so sad and then to have a rude guy at the window please getbetter customer service. Read more
Food was good and hit the spot. Service is always great here. They are not stingy with the sauces.