Reviews for Chicken Express in Mansfield, TX
Just ordered a boo-koo of food, with the drive through completely full and two people working and Abby was amazing. If anyone... deserves a raise it a partnership it's Abby!! My review strictly refects the absolute professional of Abby and hey ability todo it all!! Read more
I just left this location seconds ago (approximately 3:57pm, Saturday, 30 July) and tried to order through the drive thru. The... girl taking my order found something funny as I was ordering and her buddy in the back started laughing too. So, I told themthey were too busy clowning and left. I?ll drive a little further to an Arlington location next time! Totallyunprofessional! NEVER AGAIN! Read more
When we got home we did not have the mashed potatoes and gravy so we called and spoke to the manager I believe the name was... Keith he asked if we were coming back to get it and we said no so he said multiple times as though we were not being truthfulthat we must have the receipt in order to come and get the mashed potatoes and gravy then said he would only honor it for 5days! So the staff screwed up our order and now we only have 5 days to swing by and pick up what we have already paid for! Thiswas horrible customer service and this manager needs some serious training with how to handle customer complaints not even oncedid he apologize for their error and really did not offer anything in return! Read more
2nd visit to the Mansfield, TX store on Broad in the last 2 months. Apparently this location is under new management. My... compliments to management and staff. Store is clean, crew proficient and friendly, speed of service excellent and food fresh andtasty. Please continue on with the good work, there will be a 3rd visit. Read more
My family and I usually go to the Chicken Express down on Cooper, but today we went to the one on Broad Street for the sole... reason that it was closer. What a shame that it was a fatal mistake. The moment we open our 40-piece meal (which costed about$54 with tax), the boxes fell apart. The coleslaw was expired and we got a bag filled with a bunch of crushed rolls (which Istill do not understand the purpose of). The chicken was dry, and it didn't taste fresh compared to the chicken I ate at theChicken Express on Cooper. The only positives were that they gave us more than 40 chicken tenders and the sweet ice tea wasfine. However, they forgot to give us extra gravy (because we got two mashed potatoes for our side dishes). We usually get twosmall gravy cases and two big ones, but here, we only got two small ones. I cannot speak for the other meals at the place, butthe 40-piece family meal was terrible. I'm already boiling water to make my ramen because the chicken is too dry to evenstomach. Hopefully, this reaches someone before they too waste $54 on this. Read more
We ate chicken express for dinner and got the 30 piece family tender meal with 3 sides and two fish, this cost 50 dollars and we... had to wait 30 minutes in the drive thru, nothing was fresh, the tenders were burned and shriveled, the catfish was overcooked,the dinner rolls were terrible, and fries and okra were ice cold. This is ridiculous to pay all this money for poor qualityfood. Read more
Changing my 5 star review to 1 star. Came on 7/29 at 9:42pm and was told that they did not have any food to serve us except for... sides and drinks. They refused to make us the 25 tenders family pack that we wanted to order. This is a large amount of money toturn away since we were going to be getting a gallon and a large tea as well. The last visit here was not much better, we had tosettle for something other than what we wanted to get, and when we got home some distance away we discovered that we did not geta drop of gravy with our family order. So upsetting. We will not be coming back to this location period and I will be talking tocorporate in the morning. I am so disappointed with this location... Chicken Express is my very favorite restaurant. Luckily, wewere served next door at Jack in the Box and they treated us extremely well. Thanks, Jack! Read more
I usually go through drive thru. The staff try to be quick and on point while being nice and courteous. Every now and then I... might get a teenager with an attitude because she rather be on her phone that do her job. Read more